Parts Advisor

Automotive & Transport Services

In short

Scania Prestons is seeking a Parts Advisor to join their high-performing team. This role involves building customer relationships, providing expert parts advice and solutions, managing orders, and ensuring parts availability to keep customers moving. The ideal candidate will have experience in automotive parts or customer service, strong negotiation and problem-solving skills, and a proactive, commercially minded approach.

Responsibilities

Build strong relationships with customers, workshop teams and suppliers
Identify customer needs and provide expert parts advice and solutions
Manage enquiries, quotations and orders from start to finish
Negotiate and resolve customer concerns professionally and effectively
Work closely with the Workshop team to ensure parts availability and minimise downtime
Identify opportunities to increase sales and improve customer satisfaction
Maintain inventory accuracy and ensure parts are stored and managed correctly
Process invoices, payments and associated documentation accurately

Requirements

Experience in automotive parts, customer service, retail automotive, logistics, or a related industry
A strong customer-first mindset with the ability to build long-term relationships
Confidence influencing outcomes and handling difficult conversations professionally
Strong negotiation and problem-solving skills
Excellent communication skills with the ability to engage effectively with customers, technicians, suppliers and colleagues
High attention to detail and the ability to manage multiple priorities
A proactive approach and a genuine desire to learn, improve and develop your career
Full working or rights of New Zealand or Australia

Desired Qualifications

Someone who can think on their feet, confidently manage competing priorities and deliver solutions when customers need them most
Someone who can build strong relationships, negotiate outcomes, support workshop operations and play a key role in keeping our customers moving
Someone who is proactive, commercially minded and enjoys building strong relationships with customers and internal stakeholders
Someone who thrives in a busy environment where priorities change quickly and no two days are the same
Someone confident having challenging conversations, managing customer expectations, negotiating solutions and finding outcomes that work for both the customer and the business

Benefits

A dynamic and inclusive work culture - be part of a great team environment
Salary packaging, novated leasing
Corporate benefits programme
Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability

Skills

Customer ServiceLogisticsNegotiationSales

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About Scania Group

Scania is a world-leading provider of transport solutions committed to a better tomorrow. Our purpose is to drive the shift towards a sustainable transport system. In doing so, we are creating a world of mobility that’s better for business, society and our environment. Employing more than 50,000 people in about 100 countries, Scania’s research and development is concentrated in Sweden, while production takes place in Europe and South America.

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