Order Support Manager
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Logistics Management
In short
Manage a team of Order Entry Specialists, ensuring accurate and timely processing of customer purchase orders. This hybrid role requires strong leadership, attention to detail, and collaboration with various departments to maintain end-to-end process integrity. Focus on meeting service level agreements and driving continuous improvement in order management.
Responsibilities
- Lead and develop a team of 10-12 Order Entry Specialists.
- Conduct 1:1s, team huddles, and performance reviews.
- Manage team scheduling, workload distribution, and capacity planning.
- Oversee recruitment, onboarding, and ramp-up of new specialists.
- Ensure order entry SLAs are met (under 24 hours for standard, 48 for complex orders).
- Review and resolve escalated order entry issues.
- Monitor and enforce quote and order entry accuracy rates (target 98%).
- Enforce data entry standards across systems like OneService, MoveEx, and ERP.
- Track and report on team KPIs including accuracy, turnaround time, and rejection rates.
- Support the adoption of new tools and workflows during CX Transformation.
Requirements
- 3+ years of experience in order entry, order management, inside sales support, or supply chain coordination within an industrial equipment, manufacturing, or capital goods environment.
- 2+ years of people leadership experience, including team supervision, performance management, and individual coaching.
- Experience managing high-volume, accuracy-sensitive transaction processing teams is strongly preferred.
- Deep understanding of the purchase order validation and order entry process.
- Demonstrated ability to manage team performance through data, owning KPIs, identifying error patterns, and implementing corrective action.
- Proficiency with ERP and order management platforms (experience with SAP, OneService, or similar enterprise systems preferred).
- Detail-oriented and process-disciplined.
- Strong communicator across functions.
- Comfortable leading a team through change.
Desired Qualifications
- Associates or Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field preferred.
- Equivalent combination of education and relevant work experience will be considered.
Benefits
- Competitive salary
- Full benefits package including medical/dental/vision/life
- 401(k) plan
- Consideration of various compensation factors for total compensation
- Market indicators used to determine compensation
- Consideration of job family, background, skills, and experience
#order entry#order management#customer service#supply chain#leadership
Company
Alfa Laval
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
Greenwood, United States
Houston, United States
Richmond, United States
Warminster, United States
Qualification
Undergraduate, Diploma
Applicants
Be an early applicant