The Job

Order Handling Specialist

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Logistics Management

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In short

ABB is looking for an Order Handling Specialist in Pinetops, NC to provide customer support, including technical and order-related assistance, aiming to enhance service quality and customer satisfaction. This role involves processing orders, implementing customer support processes, and supporting after-sales service, with a focus on achieving targets like on-time delivery and Net Promoter Score.

Responsibilities

  • Provide customer support, including technical support, order, and payment-related assistance.
  • Implement customer support strategy to increase operational excellence and customer satisfaction in the sales process.
  • Support achievement of established targets by overseeing progress and implementing improvement actions.
  • Focus on achieving defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score.
  • Process orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams.
  • Implement and maintain customer support processes.
  • Support in after-sales service by resolving customer issues and ensuring effective and efficient customer communication.

Requirements

  • High school diploma with at least 2 years of experience in relevant customer support or quality management experience in manufacturing.
  • Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
  • Strong communication skills (oral and written).
  • Candidates must already have a work authorization that would permit them to work for ABB in the US.

Desired Qualifications

  • Strong knowledge of ABB systems, SPINE, SAP, SOM, would be a plus.
  • Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.

Benefits

  • Opportunity to lead, grow skills, and shape your path.
  • Work on impactful projects.
  • Tools and freedom to grow skills, shape path, and take on challenges.
#Order Handling#Customer Support#Manufacturing#Sales
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Company

ABB

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Pinetops, United States

Qualification

Diploma

Applicants

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