The Job

Operations Manager, QC, 3P, QC, 3P

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Management

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In short

Amazon seeks an Operations Manager to oversee 3P Quick Commerce stores in Karnataka, Kerala, and Tamil Nadu, focusing on network expansion, operational performance, and compliance. This role requires strong leadership, deep-dive analysis, and a customer-obsessed approach to drive growth and optimize processes using Lean methodologies. Flexibility for weekend work and travel is essential.

Responsibilities

  • Partner with 3P seller, Category, Supply Chain, Last Mile Ops, Finance, and LM partners to align operational priorities.
  • Build and communicate staffing plans, forecasts, and productivity targets to regional stakeholders.
  • Collaborate with Last Mile Program team to optimize operational costs through resource effective HC planning.
  • Lead, coach, and develop a team of frontline managers and operations executives.
  • Escalate unresolved issues and callouts to WBRs; own corrective actions and drive closure.
  • Lead all ARTs — ensuring end-to-end stitching of forecast planning, S&OP, capacity planning for UTR & OTR, contingency handling, daily peak calls, and accurate reporting.
  • Drive operational performance across multiple cities ensuring targets for quality, productivity, safety, and customer experience are consistently met for UTR and OOR metrics.
  • Identify and lead process improvement, operational simplification, and automation initiatives.
  • Lead or contribute to national-level projects on quality improvement, operational excellence, and cost optimization.
  • Drive a strong safety culture through audits and zero-incident targets; ensure compliance with food safety, FSSAI, and local regulatory requirements.
  • Ensure timely launch for Quick Commerce (QC) Hybrid stores across T10+ network and escalate to Launch team for any lag/delay/breach in the launch workstream; own resolution timelines and corrective actions.
  • Monitor and manage operational performance of existing Fresh 3P stores across T10+ cities.

Requirements

  • 2+ years of employee and performance management experience.
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  • Flexibility to work weekends and travel to stores for launches, setup, and monitoring of 3P operations is essential.
  • 3+ years of performance metrics, process improvement or lean techniques experience

Desired Qualifications

  • 3+ years of performance metrics, process improvement or lean techniques experience.

Benefits

  • Inclusive culture empowers Amazonians to deliver the best results for our customers.
  • If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
#3P#QC#Operations Management#Fulfillment
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Company

Amazon

Job Posted

1 day ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Coimbatore, India

Qualification

Bachelor

Applicants

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