Network Operation Analyst

Technology, Data & Digital · IT Infrastructure & Security · Network Administration · Systems Engineering · IT Support

In short

Ericsson is seeking a Network Operation Analyst in Bangalore, India, to manage and maintain Data Center physical infrastructure. The role involves troubleshooting network gear incidents, performing hardware installations and decommissioning, and ensuring SLAs are met.

Responsibilities

Work on tickets assigned to fix incidents in the data center when on-site visit is required.
Timely updates with accurate work logs to be updated on ticketing tool.
Meet all SLA’s.
Immediately escalate to the central project team any abnormal situation in the data center concerning Ericsson equipment at site.
Asset Management onsite at the data center and reporting.
Site audit conducted as per the official guidelines.
Site spare inventory management and reporting.
Remote support to the onsite engineer to solve the issue.
Support other projects with in META program.

Requirements

Experience in installation and decommissioning of hardware.
Deep understanding and experience of Cisco, Juniper and Arista products.
Deep understanding and experience of HPE servers and components.
Hands on experience in parts replacement.
Deep understanding and experience of optics, copper and fibre cabling.
Experience on ticketing systems.
Understanding of the IT service management life cycle (handling of tickets, SLAs, communication, etc.).

Skills

CiscoJuniperAristaHPE serversopticscopper cablingfibre cablingticketing systems

#Data Center#Network Gear#SLA#Hardware Installation#Decommissioning#Cisco#Juniper#Arista#HPE Servers#Optics#Cabling#Ticketing Systems#IT Service Management

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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