National Keying Co-Ordinator

About Us

ASSA ABLOY is the global leader in access solutions, trusted in over 70 countries to deliver smart, secure and seamless experiences. In Australia, our iconic brands — including Lockwood, Yale, Whitco and ABLOY — are trusted across homes, businesses and public spaces.

From advanced digital locking solutions to high-performance door and window hardware, our locally manufactured and globally backed products set the benchmark for innovation, reliability and performance.

About the Role

This role exists to provide specialist expertise across keying and coding systems, ensuring secure, compliant and accurate access solutions for customers and stakeholders.

You'll be responsible for the design, maintenance and governance of restricted and master key systems while supporting complex technical enquiries and resolving issues that require specialist knowledge. Working closely with Customer Service, Sales, Operations, Manufacturing and Product teams, you'll help deliver reliable outcomes while maintaining high standards of security, compliance and operational efficiency.

As a recognised technical expert, you'll contribute to the integrity of keying systems, support continuous improvement initiatives and help ensure a consistent national approach to key system management. 

What you'll be responsible for

In this role, you'll:

• Design and maintain restricted and master key systems to meet customer and compliance requirements.
• Validate technical specifications and system configurations before release.
• Provide specialist advice on complex keying, coding and system design matters.
• Resolve technical issues through investigation, troubleshooting and root-cause analysis.
• Manage the integrity and accuracy of approved key management systems.
• Support customers and internal stakeholders with technical guidance and practical solutions.
• Coordinate maintenance and troubleshooting activities for keying equipment and associated systems.
• Identify process improvements that enhance quality, consistency and operational efficiency.

About You

You're someone who takes pride in getting the details right and understands the importance of accuracy in environments where security, compliance and customer outcomes matter.

You enjoy analysing problems, identifying practical solutions and working collaboratively with a broad range of stakeholders. You'll be comfortable balancing technical requirements with customer expectations and confident making decisions within established frameworks.

Most importantly, you'll bring a genuine passion for quality, continuous improvement and delivering trusted outcomes.

Skills and Experience

To be successful, you'll bring:

• Experience designing and supporting restricted and master key systems.
• Strong knowledge of ProMaster or comparable key management software.
• Understanding of security, compliance and authorisation controls.
• Experience managing technical queries, investigations and escalations.
• Ability to interpret technical requirements and apply sound judgement.
• Familiarity with quality systems and controlled documentation environments.
• Hands-on troubleshooting experience with keying equipment or similar technical systems.
• Strong communication and stakeholder management skills.

Why Join Us

At ASSA ABLOY, you'll be part of a global organisation with trusted brands, strong technical expertise and a collaborative culture that values quality, innovation and continuous improvement.

• Work with Australia's most recognised security brands, including Lockwood, Yale, Whitco and ABLOY.
• Free onsite parking at our Melbourne location.
• Enjoy a generous staff discount on our retail product range.
• A vibrant workplace culture with regular team events, celebrations and social activities throughout the year.
• Confidential Employee Assistance Program (EAP) supporting your wellbeing and mental health.