Marketplace Seller Support Associate

Retail & Consumer Services · Customer Service · Customer Support

In short

This role provides front-line operational support to marketplace sellers in the US, Canada, Mexico, and Chile through email and chat. The associate will ensure a high-quality B2B customer experience by delivering scalable and consistent support across critical seller journeys.

Responsibilities

Provide front-line Seller Support services to marketplace sellers in a B2B environment.
Deliver support through multiple channels, primarily Email and Chat.
Assist sellers with catalog and listing issues, fulfillment setup, policy guidance, account troubleshooting, and escalation management.
Investigate seller concerns, identify appropriate solutions, and resolve issues accurately and efficiently.
Escalate complex or unresolved issues to the appropriate teams with proper documentation.
Maintain accuracy and consistency when handling seller requests and account information.
Meet established quality, productivity, and service-level expectations.
Contribute to a positive seller experience through clear, professional, and timely communication.
Follow established processes, policies, and operational guidelines.

Requirements

Strong English communication skills, both written and verbal.
At least 6 months of experience in Customer Service, preferably in a B2B or business support environment.
Experience handling customer inquiries through Email and/or Chat is preferred.
Strong attention to detail and accuracy.
Ability to analyze issues, troubleshoot effectively, and identify appropriate solutions.
Ability to manage multiple tasks and work efficiently in a fast-paced environment.
Strong problem-solving and escalation management skills.
Ability to follow processes and policies while demonstrating sound judgment.
Customer-focused mindset with a commitment to delivering high-quality support.

Skills

EmailChat

#Marketplace#Seller Support#Customer Service#B2B#Email Support#Chat Support#Philippines

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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