Manager_Technical Support

Job Description

Job TItle: Manager_Technical Support

Business Unit: Compressor Technique (CT)

Division: Compressor Service & Optimization (CSO)

Report to: Business Line Manager_CSO

Location: Yongin, Korea

R&R

[Purpose of this Job]

Responsible for the management of technical matters:

• provide technical support,
• warranty administration
• technical training within the company, to the customers and distributors.

[Duties&Responsibility]

Technical Support:

• Assist technicians in solving difficult or complex problems in the field.
• Assess service quality level performed by technicians
• Maintain and upkeep an efficient library on products, technical information, spare parts manual, ECB updates and other related technical documents.  Ensure smooth information flow to all concerned.
• Improve distributors’ technical personnel on service capability and professionalism
• Provide technical support to Equipment Sales & CT Service sales personnel.
• Responsible for the establishment and implementation of all quality procedures related to technical support.
• Maintain relevant records and report on regular intervals any technical problems with high incidence rates.
• Carry out periodic technical assessment of sub-contractors / suppliers for outsourced  technical support.
• Co-ordinate with person(s) responsible to reinforce strength and improve weaknesses in the workflow chain.

Warranty Administration:

• Responsible for warranty assessment / evaluation and approval of warranty
• Coordinate and assist with all warranty issues with the customers and Product Companies as needed.
• Ensure all warranty jobs are closed out timely and with reports and claims to the factory.

Technical Training:

• Determine technical training requirements of AC technicians, Distributors’ technicians and customers. Develop training programs to improve competence level the team.
• Implement procedures to ensure that training activities are performed in an organized and structured manner.
• Document and maintain a Technical Library of all training materials.

Qualifications

[Experience/Education]

• Minimum 8-year experience of technical knowledge in Attlas Copco CT products or work experience in a related industry. 
• BS Engineering (Mechanical, Electric-Mechanical discipline) or equivalent work experience.

[Knowledge/Skill]

• A working knowledge of heavy equipment operation and maintenance.
• Computer literate
• Electric-Mechanical troubleshooting skill
• An understanding of computers and associated systems (Lotus Notes, Excel, Word, etc), business systems, distribution channels and accounting practices.
• Proven managerial skills
• Good planning and organizational skills

* Submission of recommendation letter along with CV preferred
* Please submit only the minimum personal information required for the recruitment process.

[Commitment to Inclusive and Unbiased Hiring]
Our company fosters an inclusive culture that supports both individual growth and collective success. We recognize that each person’s unique qualities strengthen team diversity and enhance overall performance. Accordingly, we do not discriminate on the basis of gender, age, nationality, race, marital status, physical characteristics, disability, or personal religious beliefs. Our hiring decisions prioritize attitude, potential and capability above all else. Thank you for your interest in joining us.