The Job

Manager- Risk, Relay Product Excellence

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Management · Procurement

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In short

As the Manager of Risk for Relay Product Excellence, you will lead a team of Risk Managers to monitor Transaction Integrity, validate identity and compliance of assets, and prevent unauthorized sub-brokering within Amazon's transportation network. This role involves driving innovation at the intersection of risk management, regulatory compliance, and automation, collaborating with product teams to build solutions and shape the future of fleet verification.

Responsibilities

  • Lead, mentor, and develop a team of Risk Managers and investigators.
  • Build management depth by providing guidance and mentorship to all levels of leadership.
  • Develop employees and their skill sets to expand team capabilities.
  • Drive succession planning and build a strong leadership pipeline.
  • Build a strong culture driving towards excellence in execution and Employee Success/Employee Experience.
  • Provide solid business judgment and effectively communicate team goals.
  • Drive a fast-paced organization to deliver results with a focused and pragmatic approach.
  • Build/maintain SOPs for fleet verification processes, implementing and managing through Metrics, Service Level Agreements, and Key Performance Indicators.
  • Build operational cadences and review mechanisms to enable teams to achieve performance standards.
  • Have a strong voice in forecasting accuracy of verifications and necessary staffing requirements to achieve SLAs.
  • Ensure all coaching and training needs are met across the organization.
  • Manage verification handling volumes, performance metrics, and decision quality.
  • Collaborate closely with senior management globally, site peers, and worldwide business stakeholders.
  • Conduct and share investigation findings across partner teams.
  • Provide feedback on policies, decision quality, and overall tool enhancements.
  • Achieve operational excellence and drive continuous process improvements.
  • Set the tempo for defect reduction through continuous improvement initiatives.
  • Drive automation initiatives to scale fleet verification capabilities.
  • Partner with product, and technology teams to build innovative verification solutions.
  • Lead initiatives to consolidate fragmented verification workflows into integrated tools.
  • Work in a fast-paced environment where every day brings unique challenges and opportunities.
  • Quickly adjust, onboard, and train employees as new verification requirements emerge.
  • Ensure SOPs, work processes, and trainings meet standards for successful ramp and execution.
  • Adapt to evolving CARB regulations, new compliance requirements, and changing enforcement standards.
  • Prioritize and execute on a fast-moving set of priorities, and operational initiatives.
  • Drive projects with urgency while maintaining verification quality and accuracy.
  • Possess sound analytical abilities and judgment.
  • Use quantitative and qualitative data to prioritize and influence.
  • Show creativity, experimentation, and innovation in verification methodologies.
  • Break complex problems down into steps that drive product development at Amazon speed.
  • Develop and maintain dashboards for verification metrics and compliance tracking.
  • Analyze trends and fraud patterns.

Requirements

  • 7+ years of conducting workplace risk investigations experience
  • Experience in conducting workplace risk investigations
  • Experience leveraging technology to drive process improvements
  • Experience managing direct reports
  • Bachelor's degree or equivalent
  • 8+ years of experience in risk management, compliance, fleet operations, transportation, or related field
  • 6+ years of people management experience, including 3+ years of managing managers
  • Experience developing and implementing SOPs, metrics, and KPIs

Desired Qualifications

  • 7+ years of customer-facing environment experience
  • Lean Six Sigma Green Belt or Black Belt certification
  • Knowledge of Microsoft Office including Outlook, Word, and Excel
  • Experience working in a customer-facing environment
  • Experience with physical security control and surveillance systems
  • Master's degree or equivalent
  • Track record of developing future leaders and succession planning
  • Experience with automation and agentic AI implementations

Benefits

  • Our inclusive culture empowers Amazonians to deliver the best results for our customers.
  • If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
  • If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
#Risk#Fleet#Identity Verification#Compliance#Transportation#Automation#AI
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Company

Amazon

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Bengaluru, India

Qualification

Bachelor, Master

Applicants

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