Manager Risk II, Relay Product Excellence
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Risk Management
In short
Amazon seeks a Manager II, Risk to lead a team of risk professionals focused on global safety, trust, and compliance in transportation. This role involves managing a team that detects bad actors and maintains network safety, with responsibilities for process improvement, automation, and risk mitigation.
Responsibilities
- Lead and manage a team of risk specialists protecting Amazon and customers from transportation-related fraud, misuse, and abuse worldwide.
- Support process improvement, automation, and control implementation projects.
- Drive standardization and documentation of processes (SOPs), risks, and controls, assigning accountability.
- Ensure high-quality operations with zero error tolerance, acting as an SME and developing team expertise.
- Conduct risk assessments for current functions and operational processes, identifying gaps in safety and compliance controls.
- Manage the end-to-end escalation lifecycle including intake, deep dive, issue resolution, root cause analysis, preventative actions, and outcome summarization.
- Identify risks and bring them to the attention of management, customers, or stakeholders with mitigation plans.
- Audit employee work to ensure high quality and adherence to SLAs.
- Actively manage team commitments, recognizing capacity constraints.
- Develop and implement key process governance mechanisms.
- Support the development of daily, weekly, and monthly metrics; leverage data for continuous improvement.
- Engage cross-functional stakeholders (Legal, Tech, Ops, Business) to collaborate on escalations and align on frameworks.
- Present decisions, learnings, and recommendations to leaders up to three tiers.
- Write clear documentation including narratives, MBR/QBR materials, and COEs.
- Foster shared understanding across diverse roles and functions.
Requirements
- 3+ years of auditing business processes, risk mitigation, program compliance, or internal audits experience.
- 3+ years of work in relevant industries such as law, customer service, investigations, risk, compliance, or project management experience.
- Experience in audits related to business processes, risk mitigation, program compliance, or internal audits.
- Experience working in relevant industries such as law, customer service, investigations, risk, compliance, or project management.
- Experience with all Microsoft Office applications.
- Bachelor's degree or equivalent.
Desired Qualifications
- Lean Six Sigma Green Belt or Black Belt certification.
- Experience using data and metrics to back up assumptions and implement effective solutions.
- Experience working in risk, fraud, or compliance organizations.
- Master's degree or equivalent.
Benefits
- Inclusive culture that empowers Amazonians to deliver the best results for our customers.
- Workplace accommodation and adjustment during the application and hiring process for individuals with disabilities.
#risk#compliance#safety#transportation#fraud#misuse#abuse#process improvement#automation#controls#documentation#escalation#root cause analysis#stakeholder engagement
Company
Amazon
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
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