Manager I, MLD Ops, GO-AI

Logistics, Sales & Operations · HR & Admin · Office Administration

In short

Amazon is looking for a Manager I, MLD Ops to lead a team of 20-25 employees in Hyderabad or Bangalore. This role requires strong leadership, excellent communication, and analytical skills to drive operational excellence and a culture of high performance. The ideal candidate will have a Bachelor's degree and at least 4 years of experience, including 18 months in a team lead/manager role, with a focus on team development and process improvement.

Responsibilities

Lead, motivate, and manage a team of 20-25 employees.
Measure team developmental and performance goals and conduct regular 1x1s.
Ensure process deliverables per SLA, team and workflow management.
Deliver on operational and qualitative KPIs like APL, SPL, Quality scores.
Ensure all processes are conducted in compliance with company policies and guidelines.
Generate reports of team performance.
Conduct internal quality checks, audits, and ensure appropriate trainings.
Translate organizational vision to actionable goals and guide the team.
Promote a culture of continuous learning and development.
Prepare metrics, SOPs and create processes.
Analyze data to identify trends, bottlenecks and areas of improvement.
Work with the operations management team to develop and implement process improvements.
Communicate with internal customers (ACES, Training, Quality etc.) to drive initiatives aimed at hiring and developing top talent.
Build career development road-maps for associates.

Requirements

Graduate or equivalent.
Minimum 4 years of experience, with at least 18 months as a team leader/manager.
Proven leadership abilities with a track record of successfully managing and motivating teams.
Excellent verbal and written communication skills in English.
Very good presentation, feedback, and coaching skills.
Ability to observe, analyze, and identify process improvement opportunities.
Highly energetic and enthusiastic.
Ability to lead by example.
Hands-on experience with MS-Office, preferably MS-Excel and PowerPoint.
Ability to prioritize tasks, manage multiple responsibilities, and ensure deadlines are met without compromising quality.
Basic data handling and data interpretation skills.
Comfortable with 24x7 rotational shifts.
Bachelor's degree, or 4+ years of education or related field experience.
Experience demonstrating strong analytical abilities and confidence in the use of data.
Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines.

Desired Qualifications

Ability to pull data from numerous databases (using Excel and other data management systems) and perform ad hoc reporting and analysis is a plus.

Skills

MS-OfficeMS-ExcelMS-PowerPoint

#Operations#Management#Team Leadership#Customer Centric#Performance Management#Process Improvement#Data Analysis#Reporting#Coaching#Talent Development#AI#Robotics

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