Manager I, Amazon Now Ops, Central Operations

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Manager I, Amazon Now Ops, Central Operations is responsible for owning operational performance metrics for a geographical region, conducting data analysis to identify trends and areas for improvement, and eliminating operational defects. The role involves partnering with operations teams to diagnose bottlenecks and develop strategies to reduce quality issues and business waste, as well as representing Central Operations in stakeholder meetings.

Responsibilities

Own operational performance metrics for your assigned geographical region
Conduct regular deep dives into data to identify trends, opportunities, and areas for improvement
Identify and eliminate operational defects leading to negative customer experiences through root cause analysis and implementing preventative measures
Partner with operations teams to understand daily performance challenges, diagnose bottlenecks, and develop strategies to reduce quality issues and business waste
Represent Central Operations in business stakeholder meetings, effectively communicating operational status, challenges, and proposed solutions
Transform raw data into clear documentation, requirements, and actionable insights that drive process improvements across the organization
Analyze operational defects, identify patterns and root causes
Collaborate with operations teams to understand current day's performance status and potential challenges
Brainstorm strategies to reduce operational costs and business waste
Coordinate with the central CO team to provide necessary support

Requirements

1+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

Desired Qualifications

1+ years of performance metrics, process improvement or lean techniques experience

Benefits

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Skills

Data AnalysisProcess ImprovementLean TechniquesPerformance Management

#Operations#Management#Amazon Now#Central Operations#Hyderabad#Telangana

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