Lead Administrator (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support · Cybersecurity
In short
Seeking a Lead Administrator for Support & Operations in Bengaluru, Karnataka, India. This role involves diagnosing and resolving complex technical issues, enhancing customer feedback, and championing ITIL and security best practices to ensure high-quality solutions and customer satisfaction.
Responsibilities
- Champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
- Provide support for complex incidents escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
- Maintain a comprehensive Knowledge base, act as a mentor to junior analysts, and deliver training programs for freshers.
- Contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions.
- Proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.
Requirements
- Experience with ITIL
- Knowledge of security best practices
- Understanding of data privacy regulations
- Ability to perform root cause analysis
- Experience maintaining a knowledge base
- Mentoring junior analysts
- Delivering training programs
- Focus on customer satisfaction and CSAT scores
- Proactive identification of security vulnerabilities
Desired Qualifications
- Experience supporting complex incidents escalated by analysts.
- Experience in equipping freshers with essential skills to become productive.
Benefits
- Supercharge your potential
- Find your career
- Find your spark
- A place that knows that helping its customers stay on top starts by putting its people first
#ITIL#security#data privacy#customer satisfaction#incident management#root cause analysis#knowledge base#mentoring#training#customer experience#CSAT#security vulnerabilities#data protection
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Bengaluru, India
Applicants
Be an early applicant