Investigation Specialist

Logistics, Sales & Operations · HR & Admin · Administrative Support

In short

As an Investigation Specialist in Shopping Experience Protection Operations, you will investigate and eliminate online e-commerce risks, requiring excellent judgment and analytical skills. You will communicate frequently with management, analysts, and third parties, and may contact customers by phone.

Responsibilities

Investigate and eliminate online e-commerce risk.
Engage in frequent written and verbal communication with management, risk analysts, risk engineers, other associates, and third-parties.
Contact customers by phone as needed.

Requirements

1+ years of customer service experience.
Fluent in English (speak, write, and read).
Experience with Microsoft Office products and applications.
Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Experience in payments or e-commerce.

Desired Qualifications

Experience providing support and service to Customers.
Experience in the ecommerce payments space.
Previous trust and safety experience.
Experience succeeding in a customer-driven workplace.
Analytical and capable of succeeding in a fast-paced team environment.
Excellent individual problem-solving and analytical skills.
Ability to make nearly all decisions independently with little to no guidance and a high degree of accuracy.

Benefits

Inclusive culture that empowers Amazonians.
Work from home flexibility.

Skills

Microsoft Office

#ecommerce#risk investigation#payments#trust and safety

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