Investigation Specialist
Logistics, Sales & Operations · HR & Admin · Administrative Support
In short
Amazon India is looking for an Investigation Specialist to join their Transaction Risk Management Team in Bangalore. The role involves investigating and eliminating online e-commerce risk, requiring strong analytical skills and experience in e-commerce payments or trust and safety. The specialist will communicate with internal and external customers and meet productivity targets.
Responsibilities
- Researches and evaluates facts surrounding seller transactions.
- Takes appropriate action on investigated transactions based on established standard operating procedure and tools.
- Documents actions by providing detailed annotations.
- Communicates with external customers via phone or email during the investigation process.
- Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process.
- Understands the issue and makes best use of available resources to resolve it.
- Systematically escalates problems or variance in the information to the relevant owners/teams according to processes and standard.
- Understands performance metrics to create analysis for driving business goals.
- Meets predetermined and assigned productivity targets and quality standards.
Requirements
- 1+ years of customer service experience.
- Fluent in speaking, writing, and reading English.
- Experience with Microsoft Office products and applications.
- Experience in payments or e-commerce.
- Excellent judgment to plan and accomplish goals with limited supervision.
- Excellent individual problem-solving and analytical skills.
- Ability to make decisions independently with a high degree of accuracy.
- Ability to engage in frequent written and verbal communication with management, analysts, engineers, associates, and third-parties.
- Ability to contact customers by phone.
- Demonstrated problem solving and analytical skills.
- Proven ability to work productively and efficiently in an independent setting.
- Proven ability to clearly communicate with managers and associates at all levels.
- Global perspective and solid understanding of business objectives.
- Excellent attention to detail and work with the highest level of accuracy.
Desired Qualifications
- Excellent written and verbal communication skills.
- Delivered strong performance on key metrics for the past 12 months.
- 6+ months in the role, worked on one or more operational workflows, queues, or functional domains within the team and/or department.
Benefits
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
#risk management#transaction risk#ecommerce#payments#trust and safety#analytical#customer service
Company
Amazon
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Associate
Locations
Hyderabad, India
Applicants
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