The Job

Investigation Specialist

Logistics, Sales & Operations · HR & Admin · Administrative Support

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In short

Amazon India is looking for an Investigation Specialist for their Transaction Risk Management Team in Bangalore. The role involves investigating and eliminating online e-commerce risk, analyzing transactions, and communicating with various stakeholders. Candidates should possess strong analytical skills, customer service experience, and a background in e-commerce payments or trust and safety.

Responsibilities

  • Research and evaluate facts surrounding seller transactions.
  • Take appropriate action on investigated transactions based on established standard operating procedures and tools.
  • Document actions by providing detailed annotations.
  • Communicate with external customers via phone or email during the investigation process.
  • Communicate with internal customers and peers in person, via email, annotations, and phone.
  • Understand issues and utilize available resources to resolve them.
  • Systematically escalate problems or variances in information to the relevant owners/teams.
  • Communicate with internal and external stakeholders.
  • Understand performance metrics to create analysis for driving business goals.
  • Meet predetermined and assigned productivity targets and quality standards.

Requirements

  • 1+ years of customer service experience.
  • Speak, write, and read fluently in English.
  • Experience with Microsoft Office products and applications.
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
  • Experience in payments or e-commerce.

Desired Qualifications

  • Excellent written and verbal communication skills.
  • Delivered strong performance on key metrics for the past 12 months.
  • 6+ months in the role, worked on one or more operational workflows, queues, or functional domains within the team and/or department.

Benefits

  • Inclusive culture that empowers Amazonians.
  • Workplace accommodations and adjustments for individuals with disabilities during the application, hiring, interview, or onboarding process.
#risk management#transaction risk#ecommerce#payments#trust and safety#analytical#investigation#customer service
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Company

Amazon

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Associate

Locations

Bangalore, India

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