Investigation Specialist
Logistics, Sales & Operations · HR & Admin · Administrative Support
In short
Amazon India is looking for an Investigation Specialist in Bangalore to join their Transaction Risk Management Team. The role involves investigating and eliminating online ecommerce risk, requiring strong analytical skills and experience in ecommerce payments or trust and safety. The specialist will communicate with internal and external stakeholders and meet productivity targets.
Responsibilities
- Researches and evaluates facts surrounding seller transactions.
- Takes appropriate action on investigated transactions based on established standard operation procedure and tools.
- Documents their actions by providing detailed annotations.
- Communicates with external customers via phone or email during the investigation process.
- Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process.
- Understands the issue and makes best use of the available resources to resolve it.
- Systematically escalates problems or variance in the information to the relevant owners/teams according to processes and standard.
- Communicates with internal and external stakeholders.
- Understands performance metrics to create analysis for driving business goals.
- Meets predetermined and assigned productivity targets and quality standards.
Requirements
- 1+ years of customer service experience.
- Fluent in speaking, writing, and reading English.
- Experience with Microsoft Office products and applications.
- Experience in payments or e-commerce.
- Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Desired Qualifications
- Excellent written and verbal communication skills.
- Demonstrated problem solving and analytical skills.
- Proven ability to work productively and efficiently in an independent setting.
- Proven ability to clearly communicate with managers and associates at all levels.
- Global perspective and solid understanding of business objectives.
- Excellent attention to detail and work with the highest level of accuracy.
- Delivered strong Performance on key metrics for the past 12 months.
- 6+ months in the role, worked on one or more operational workflows, queues, or functional domains within the team and/or department.
Benefits
- Inclusive culture that empowers Amazonians to deliver the best results for customers.
- Workplace accommodations and adjustments for individuals with disabilities during the application and hiring process.
#Transaction Risk Management#Ecommerce#Risk#Investigate#Customer Service
Company
Amazon
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Associate
Locations
Bangalore, India
Applicants
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