Investigation Associate, TORX Ops - VAR
Logistics, Sales & Operations · HR & Admin · Administrative Support
In short
Amazon India is hiring an Investigation Associate for TORX Ops in Bangalore, Karnataka. This role focuses on investigating and eliminating online ecommerce risk, requiring strong analytical, problem-solving, and communication skills. The position is remote and full-time, with a focus on independent decision-making and accuracy.
Responsibilities
- Investigate and eliminate online ecommerce risk.
- Authenticate customers and complex transactions.
- Engage in frequent written and verbal communication with management, risk analysts, engineers, other associates, and third-parties.
- Potentially contact customers by phone.
- Contribute to the development of the department.
Requirements
- Excellent written and spoken English skills.
- Ability to compose grammatically correct, concise, and accurate written responses.
- Excellent interpersonal skills.
- Ability to communicate complex transactional issues correctly and clearly.
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
- Excellent problem-solving skills.
- Demonstrated ability to analyze problems logically.
- Self-disciplined, diligent, proactive, and detail-oriented.
- Strong time management and organizational skills.
- Effectively prioritize work time to ensure productivity and fulfill department standards.
- Excellent ability to determine situational needs and provide appropriate solutions.
Desired Qualifications
- Experience in the ecommerce payments space.
- Previous trust and safety experience.
- Experience succeeding in a customer-driven workplace.
- Ability to succeed in a fast-paced team environment.
- Experience completing complex tasks quickly with little to no guidance.
- Experience reacting with appropriate urgency to situations that require a quick turnaround.
- Experience in profee auditing, coding, and documentation requirements.
- Experience in managing and troubleshooting networks.
- Bachelor's degree in Finance, Accounting, Business, Economics, or a highly analytical field (e.g., Engineering, Math, and Computer Science), or equivalent experience demonstrating problem-solving and root cause analysis.
Benefits
- Inclusive culture.
- Workplace accommodation for individuals with disabilities.
#risk management#ecommerce#transaction risk
Company
Amazon
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Associate
Locations
Bangalore, India
Qualification
Bachelor
Applicants
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