Inside Service Sales Manager
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Success
In short
Atlas Copco is seeking an Inside Service Sales Manager in West Springfield, MA to ensure elevated customer experiences by managing inquiries and coordinating the quotation and order fulfillment process. This role involves driving sales revenue, maintaining an in-depth understanding of service plans, and utilizing CRM for data integrity.
Responsibilities
- Ensure and maintain an elevated customer experience by taking ownership of inquiries and coordinating the quotation and order fulfillment process.
- Serve as the point of contact for customers, distributors, and prospects for service and service plan quoting, order submittal, and customer support.
- Bring in new customers while also interacting with existing ones to drive sales revenue growth.
- Maintain an in-depth understanding of service plan portfolio and product features and updates.
- Continually develop sales techniques and strategies to close sales and achieve sales targets.
- Proactively prospect, qualify, and develop new sales opportunities.
- Capitalize on available technological advances and BI reports to effectively communicate, drive business, and enhance the sales process.
- Improve customer experience by striving to understand and anticipate needs and expectations.
- Support customers by providing repair quotations and answering questions about credit terms, pricing, and availability.
- Review and verify the accuracy of customer orders; prepare and submit sales orders for order entry, finance, and contracts teams.
- Research and resolve shared services order or invoicing discrepancies and delivery issues.
- Ensure data integrity and manage sales activities and pipeline within the CRM database.
- Assist Contracts team with contract renewal process and pricing negotiations.
- Participate in one-to-one, team, divisional, and company meetings and initiatives.
- Adhere to company, divisional, and department best practices to ensure financial and data integrity, and sales and customer service processes.
- Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
Requirements
- Minimum 3-5 years’ experience in inside sales and customer service required.
- Previous experience in a fast-paced environment with quote generation required.
- Minimum 3-5 years’ experience with CRMs and ERPs (C4C, Salesforce, SAP, Oracle or similar) required.
- Demonstrated proficiency in MS Office (Excel, Outlook, Word) with a minimum typing speed of 50 WPM required.
- Must be comfortable performing high volume, repetitive tasks with accurate data entry skills.
- 4-Year Bachelor’s degree is required.
- Must have excellent oral, written, and verbal communication skills.
- Strong customer focus demonstrated by an attitude of service, excellent organizational and collaboration skills, as well as proactive follow-up habits.
- Ability to manage personal energy and stress levels while exercising your problem-solving, multi-tasking, and time management skills.
- Must be a self-starter with ability to achieve weekly, monthly, quarterly, and annual goals and targets.
Desired Qualifications
- Fluent in Spanish (reading, writing, speaking) a plus.
- Previous experience in an inbound or outbound call center a plus.
Benefits
- Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
- Health insurance/ Dental insurance/ Vision insurance
- Competitive Paid time off
- Life & Disability insurance
- Additional technical training provided for the most qualified candidate.
#sales#customer service#quote generation#CRM#ERP#hybrid#benefits#insurance
Company
Atlas Copco Group
Job Posted
1 day ago
Expires
in 2 months
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
West Springfield, United States
Qualification
Bachelor
Applicants
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