In short
The Inside Sales Representative supports the National Hardware brand by generating new business, building customer relationships, and achieving sales targets through outbound and inbound communication. This remote role requires 2-3 years of experience, strong communication and negotiation skills, and proficiency in CRM software and Microsoft Office.
Responsibilities
- Prospect and identify potential customers through outbound calls, emails, social media, and other lead-generation activities.
- Respond to inbound inquiries and qualify leads to determine sales opportunities.
- Sell core categories and identify opportunities within ancillary categories for growth.
- Follow up with prospective customers to advance sales opportunities and close business.
- Conduct sales presentations and product demonstrations via phone, video conference, or other virtual platforms.
- Build and maintain strong relationships with new and existing customers.
- Understand customer needs and recommend appropriate products, services, or solutions.
- Serve as a trusted resource to customers throughout the sales process.
- Prepare quotations, proposals, and sales documentation as required.
- Manage and maintain an accurate pipeline of opportunities using CRM software.
- Maintain accurate records of customer interactions, sales activities, and account information.
- Collaborate with marketing, customer service, and field sales teams to support business objectives.
- Stay informed about product offerings, industry trends, market conditions, and competitor activities.
- Meet or exceed individual and team sales goals, key performance indicators (KPIs), and revenue targets.
- Coordinate reset merchandising aids and missing Merch aids with the Sales Ops team.
Requirements
- 2-3 years of inside sales or customer service experience required.
- Excellent verbal and written communication skills.
- Strong customer service and relationship-management abilities.
- Proven ability to influence and persuade customers.
- Strong organizational and time-management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office applications and CRM software.
- Self-motivated with a results-oriented mindset.
- Strong problem-solving and negotiation skills.
- Ability to work independently and collaboratively within a team environment.
Desired Qualifications
- Postsecondary education in Business, Marketing, Sales, or a related field preferred.
Benefits
- The job is currently remote (work from home) but is subject to change.
- Limited travel, if any, will be required.
- Empowerment of employees to build their career around aspirations and ambitions.
- Support with regular feedback, training, and development opportunities.
- Encouragement to grow roles locally, regionally, or internationally.
- Support for diverse, inclusive teams valuing different perspectives and experiences.
#sales#customer service#lead generation#business development#remote
Company
ASSA ABLOY Group
Job Posted
2 weeks ago
Expires
in 1 month
Employment Type
Full Time
WorkMode
Remote
Experience Level
Associate
Locations
United States
Applicants
Be an early applicant