IKEA Business Key Account Manager

Logistics, Sales & Operations

In short

As an IKEA Business Key Account Manager, you will act as a member of the Selling team, driving the acquisition of new business customers and building long-term relationships with key accounts. You will lead RFP responses, negotiations, and oversee deal execution, while also managing the leads pipeline and providing after-sales care to ensure customer satisfaction and continued business.

Responsibilities

Act as a member of the Selling team and contribute to the selling plan.
Cooperate with key stakeholders within and beyond commercial departments.
Drive acquisition of new business customers and build long-term relationships with key accounts.
Develop relationships with developers, architects, contractors, and other construction stakeholders to secure RFPs.
Lead the authoring of high quality and timely responses of RFPs.
Collaborate with internal teams for comprehensive bid packages.
Lead negotiations in finalizing terms and pricing for RFPs and Key Account deals.
Oversee execution of won deals, coordinating with coworkers.
Manage the leads pipeline, measure success rate, and identify improvement areas.
Lead after-sales care for key account deals to secure long-term relationships.
Be an active player in driving an open and sharing climate, embodying IKEA values.
Contribute to sustainability initiatives within selling.

Requirements

Experience in Sales & Commercial roles.
Ability to act as a member of a Selling team.
Proactive contribution to selling plans.
Cooperation with key stakeholders.
Driving acquisition of new business customers.
Building long-term relationships with key accounts.
Developing relationships with developers, architects, contractors, and other construction stakeholders.
Ability to receive and help shape RFPs.
Leading RFP authoring and response.
Collaboration with internal teams for bid packages.
Leading negotiations and finalizing terms/pricing.
Overseeing execution of won deals.
Managing leads pipeline and measuring success rate.
Leading after-sales care.
Being an active player in driving an open and sharing climate.
Role model of IKEA values.
Contributing to the transformation of IKEA.
Active player in working on sustainability initiatives within selling.

#Sales#Account Management#B2B Sales#Key Account Management#Relationship Management#RFP Management#Negotiation#Customer Relationship Management

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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