The Job

IKEA Batu Kawan: Customer Relations Officer (Part-time)

Retail & Consumer Services · Customer Service · Customer Support

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In short

As a Part-time Customer Relations Officer at IKEA Batu Kawan, you will ensure a positive and joyful shopping experience for all visitors by handling customer issues efficiently and with empathy. This role involves accurately recording information, supporting daily service targets, and promoting delivery and assembly facilities.

Responsibilities

  • Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
  • Ensure that customers’ issues are handled efficiently and with empathy.
  • Actively working towards fulfilling the four tasks of the store.
  • Be helpful and friendly in approach to customers, aiming for a win-win situation and repeat business.
  • Record information accurately in relevant systems for analysis and improvement.
  • Know the Customer Relations action plan and support goals and targets.
  • Know daily and weekly service targets and work to improve service delivery.
  • Develop strong knowledge of delivery and assembly facilities and provide/promote to customers.
  • Optimize the relationship with customers to drive sales growth and sustained long-term profitability.
  • Empowered to solve customer complaints within the level of authorisation.
  • Recognize when to escalate an issue and pass on relevant information to a manager.
  • Understand the IKEA Concept, global solutions, tools, and working methods.
  • Ensure safety guidelines are met within the Customer Relations area.
  • Support the front counter in E&R, Home Delivery and Merchandise & Pick Up area when required.

Requirements

  • Possesses work experience in customer handling.
  • A good team player with good communication and interpersonal skills.
  • Emotional resilience and ability to handle conflict.
  • Assertive and able to remain calm and controlled when faced with emotional customers under stressful times.
  • Independent, able to use and take personal initiatives to make considered decisions.
  • Able to multitask and enjoy working in a fast-paced and future-oriented retail environment.
  • Be passionate about customers and act to ensure a positive shopping experience.
  • Willing to work on weekends, shift hours and Public holidays.
#Customer Relations#Retail
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Company

IKEA

Job Posted

2 days ago

Expires

in 1 week

Employment Type

Part Time

WorkMode

On Site

Experience Level

Entry

Locations

Bandar Lampung, Indonesia

Applicants

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