Head Of Quality, NA

Manufacturing & Production · Quality & Process · Quality Assurance · Manufacturing Engineering

In short

Electrolux Group is seeking a Head of Quality North America (VP level) to lead product quality, safety, compliance, and reliability across the entire product lifecycle. This role focuses on transforming quality management from reactive to preventive and predictive, establishing an end-to-end system that enhances product reliability, reduces losses, and builds brand trust. The position is based in Charlotte, NC, with a hybrid work policy.

Responsibilities

Own quality strategy and results, including safety, compliance, reliability, consumer experience, warranty cost, recalls, and cost of poor quality.
Lead one end-to-end quality system integrating Design, Supplier, Manufacturing, Product Line, Field, and Service Quality.
Prevent risk upstream by embedding quality and reliability into product strategy, design reviews, and supplier selection.
Assure supplier and manufacturing quality through controls, qualification, inspections, and capable processes.
Build predictive quality capability using data analytics and AI-enabled early warning methods.
Resolve critical incidents, recalls, and quality spills, ensuring rapid containment and rigorous root cause analysis.
Deliver business and brand value by lowering costs and improving customer satisfaction.
Transform culture and capability by making quality everyone's responsibility and developing talent.

Requirements

Bachelor's degree preferred in Engineering; Master's degree preferred.
Minimum 15 years of progressive leadership experience across product quality, reliability, engineering, manufacturing, supplier quality, or service, including significant executive responsibility for multi-site, multi-product-line quality performance.
Demonstrated success leading an end-to-end quality transformation and delivering sustained improvements in product reliability, warranty cost, consumer experience, supplier performance, and operational quality.
Strong business and financial acumen, translating quality performance into consumer, brand, margin, cash, and risk outcomes.
Deep expertise in quality systems, reliability, APQP/PPAP, DFMEA/PFMEA, validation, supplier and manufacturing quality, safety, compliance, field quality, and root-cause problem solving.
Proven success leading complex, cross-functional transformation through clear governance, decision rights, metrics, and accountability.
Strong command of digital quality systems, advanced analytics, and AI-enabled early-warning methods.
Executive communication and influence with senior leaders, boards, regulators, retailers, suppliers, and employees.
Sound judgment and authority to stop a launch, shipment, process, or sourcing decision when safety, compliance, or reliability evidence is insufficient.

Benefits

Flexible work hours/hybrid work environment.
Discounts on award-winning Electrolux products and services.
Family-friendly benefits; Insurance policy plan and 401k.
Extensive learning opportunities and flexible career path.

Skills

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About Electrolux Group

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025 Electrolux Group had sales of SEK 131 billion and employed approximately 39,000 people around the world. For more information go to…

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