Group Operations Manager - Service Delivery Management
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management
In short
Manage operational activities across multiple departments or locations, ensuring efficiency and alignment with strategic goals. Lead teams, manage budgets and resources, and focus on process improvement, performance enhancement, and compliance. Requires ITIL 4 Foundation certification.
Responsibilities
- Develop and implement operational strategies to achieve business objectives.
- Identify and implement process improvements to enhance efficiency and reduce costs.
- Lead and mentor teams, fostering a positive work environment.
- Manage budgets, resources, and procurement.
- Track and analyze KPIs to optimize operations.
- Ensure compliance with company policies, regulations, and industry standards.
- Facilitate communication and collaboration with stakeholders and vendors.
- Identify and manage potential risks.
Requirements
- ITIL 4 Foundation is a must.
- Leadership skills.
- Communication skills.
- Problem-solving skills.
- Analytical thinking.
- Project management skills.
- Financial management skills.
- Organizational skills.
Desired Qualifications
- PMP/Prince2 or Six Sigma are optional.
Benefits
- Supercharge your potential at HCLTech.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#Operations#Service Delivery#Management#ITIL#PMP#Prince2#Six Sigma
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Gautam Buddha Nagar, India
Applicants
Be an early applicant