Global End-to-End Onboarding Operations Support Lead

Logistics, Sales & Operations

In short

The role involves leading the operational support, monitoring, and continuous stabilization of global onboarding processes within Volvo Group. Based in India, the successful candidate will provide functional support to country P&C teams and hiring managers, maintain onboarding content, and identify areas for improvement to enhance the user experience and service performance.

Responsibilities

Provide functional support to country P&C teams, hiring managers, and users, investigating and coordinating issue resolution.
Maintain onboarding journeys, task libraries, templates, guidance, knowledge articles, and country-specific content.
Monitor adoption, data quality, and service indicators to generate insights and follow-up actions.
Support country readiness, testing, training, rollout, and hypercare for onboarding processes.
Coordinate functional readiness for releases, ensuring documentation and support are updated.
Identify root causes of issues and propose improvements to processes, documentation, and user support.
Liaise with global teams in Poland, Stable Teams, Product Owners, and HR technology departments.
Explore automation, AI, and self-service opportunities to improve user experience and service performance.

Requirements

Relevant experience in People Operations, shared services, or employee lifecycle support.
Experience supporting global or multi-country processes, users, and stakeholders.
Strong service-management skills, including issue investigation, resolution coordination, and escalation.
Experience maintaining process documentation, knowledge content, or user guidance.
Ability to monitor operational performance and translate data into actionable improvements.
Strong organization, communication, and stakeholder-management skills in a global matrix environment.
Professional proficiency in English.

Desired Qualifications

Experience with SuccessFactors Onboarding or Preboarding is an advantage.
Experience with case management, release coordination, journey mapping, Agile delivery, analytics, or AI is an advantage.

Benefits

Opportunity to shape the operational foundation of a global onboarding experience.
Make a tangible difference for new colleagues, hiring managers, and P&C teams.
International, cross-functional assignment connecting India, Poland, and country teams.
Chance to combine service delivery, user experience, continuous improvement, and digital innovation.

Skills

SuccessFactors OnboardingSuccessFactors PreboardingAgileAI

#People & Culture#Onboarding#Operations Support#Global#Volvo Group

About Volvo Group

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n

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