Fulfilment & Replenishment Unit Solution Responsible (Super User)

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Als Fulfilment & Replenishment Unit Solution Responsible (Super User) bist du die Hauptanlaufstelle für das zugewiesene IT-Tool in deiner Einheit. Du unterstützt die täglichen Abläufe, stellst die Verfügbarkeit von Systemen und Geräten sicher, bearbeitest IT-Vorfälle und überwachst Leistungsindikatoren. Deine Aufgabe ist es auch, Schulungsmaterialien zu pflegen und Systemverbesserungen zu implementieren, um Effizienz und Qualität zu steigern.

Responsibilities

Act as the main point of contact for the assigned IT tool in the unit, supporting the Country Solution Responsible.
Report new IT incidents and monitor existing ones related to the IT tool, ensuring proper communication reaches all affected end users.
Manage steering communication and change management for new system releases to ensure successful implementation within the unit.
Support the unit in understanding, tracking, and taking action on key performance indicators connected to the IT tool.
Ensure relevant training materials, task descriptions, and working methods are available, maintained, and correctly followed by both new and existing co workers.
Support daily operations by ensuring the Warehouse Management System (WMS) and associated equipment are available, properly configured, and well maintained.
Implement system enhancements aimed at increasing efficiency and quality while reducing operational costs.
Secure IT related equipment and supply inventory, following matrix specific processes and schedules for repairs or replacements.
Interpret system data and metrics and communicate insights that drive operational decisions and improvements.
Capture, analyze, document, and validate local system needs and IT equipment requests.
Provide system and equipment training support to end users across the unit.
Collaborate with operational partners to identify and anticipate future unit system or equipment needs.
Maintain a clean, organized, and safe work environment throughout all areas of the fulfillment unit.
Contribute to a strong and inclusive IKEA culture that embraces and supports the diversity of co workers and customers.

Requirements

Previous IT and/or help desk experience preferred.
Technical experience with hardware and software.
Highly proficient in MS Office skills.
Strong communication skills.
Ability to prepare, analyze, and report complex data.
Ability to lift up to 70 lbs./30kgs ergonomically.
Ability to stand and walk for long periods of time.

Desired Qualifications

You may previously have held roles like: Warehouse Management Systems Specialist, Distribution Specialist, IT Help Desk Analyst, Operations Systems Specialist, WMS Specialist, WMS Application Manager, Warehouse Super User Requirements.

Benefits

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

Skills

WMSMS Office

#Fulfillment#Replenishment#Supply Chain#IT#Super User#Warehouse Management System#WMS#Operations

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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