服务运营主管

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

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In short

负责分配团队的业绩，以确保服务执行的高效日常运营，包括装载、库存管理和合规性。直接领导团队识别、招聘、留住和发展人才，以建立一个高绩效的多元化团队。维护安全、有组织的洁净工作环境，并确保团队遵守相关法规。

Responsibilities

Accountable for assigned team's performance to secure a high performing daily operation connected to Service Execution for the unit including: efficient staging and preparation for last mile and loading operations, the required handover and loading capacities, inventory and handling management, compliance to applicable frameworks and guidelines.
Take direct lead with identifying, recruiting, retaining and developing the many talents in the Service Execution team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession.
Maintain a clean, organized and safe working environment throughout the unit and secure Service Execution Co-workers working in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security and the environment.
Secure effective, qualitative and efficient daily Service Execution within the assigned area of responsibility by contributing to goal achievement, people, shift and equipment planning, create co-worker’s quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyze existing workload to secure daily volume handling and meet seasonal needs.

Requirements

University degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in retail and/or logistics role.
1-2 years of experience in leading people with proven record of successful leadership delivering both business result and people development.
Proven experience in working through others, set priorities, delegate responsibility, and give open and honest feedback.
Business-minded approach with a clear customer focus and ability to meet agreed budgets and goals.
Good computer skills.
Ability to implement structural way of working within the area of responsibility.
Ability to communicate confidently and clearly in English.
Problem-solving experience.

Desired Qualifications

Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing in reality.
To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organisation with an end-to-end approach to develop our business and deliver results across functions together with our partners.
We are focusing on providing seamless shopping experience with great quality in all touchpoints for the many people.
As part of Customer Fulfilment, the function of Unit Fulfilment will contribute to this objective by: taking a lead and overall responsibility for operational excellence, performance, and development of fulfilment units within the market; striving for high performance at lowest possible cost and long-term profitability acting in a responsible way and thereby create great customer experience; secure development and well-being environment for our many co-workers in Unit Fulfilment; enabling preconditions, securing availability and efficient execution of the replenishment process and the customer order fulfilment processes in the fulfilment unit; continuous improvement and securing fulfilment of products through all sales channels with great lead times, availability and quality at the lowest possible costs that enable an affordable price and profitability.

Benefits

Access to global IKEA opportunities and career paths
Learning and development opportunities
A competitive salary and benefits package

Skills

EnglishLogisticsSupply Chain ManagementCustomer Fulfilment

#Logistics & Supply Chain#Service Execution#Staging#Last Mile#Loading Operations#Inventory Management#Compliance#Team Leadership#Recruiting#Talent Development#Workplace Safety#Health#Security#Environment#Customer Experience#Operational Excellence#Cost Management#Profitability#Replenishment Process#Order Fulfilment#Lead Times#Availability#Quality