Field Service Engineer

Manufacturing & Production · Production & Assembly · Manufacturing Engineering · Process Improvement

In short

As a Field Service Engineer in Yeosu-si, you will provide on-site technical service for measurement and instrumentation products, including installation, maintenance, and repair. The role requires at least 3 years of field service experience and strong troubleshooting abilities, with a willingness to travel to customer sites.

Responsibilities

Provide on-site technical service for customers with installed measurement and instrumentation products.
Diagnose equipment issues and perform installation, start-up, commissioning, maintenance, repair, upgrades, and replacement activities.
Respond promptly and professionally to emergency service requests.
Provide customers with technical support, recommended service standards, and industry best practices.
Support the preparation of repair scopes and quotations based on identified customer requirements.
Coordinate product recall and replacement activities when required.
Prepare clear and accurate service reports, documenting completed work, technical findings, and recommended follow-up actions.
Report work progress, customer requirements, and technical issues to the Service Manager.
Collaborate closely with Measurement Solutions colleagues and other business unit team members.
Proactively identify opportunities to improve service quality, operational efficiency, reliability, and customer satisfaction.
Provide product operation and maintenance guidance or training to customers when required.
Follow all applicable safety, quality, environmental, and company procedures while performing work at customer sites.
Travel to customer locations as required to support service assignments.

Requirements

At least 3 years of field service experience with measurement, instrumentation, electrical, electronic, communication, or industrial equipment.
An Industrial Engineer certificate or a higher-level professional certification in at least one relevant field, such as electrical engineering, electronic engineering, communications, or air environment.
Practical ability to troubleshoot, maintain, and repair technical or industrial equipment.
Ability to respond appropriately to urgent and sensitive service situations and work effectively under pressure.
Effective collaboration and interpersonal skills for working with customers, colleagues, and other stakeholders.
Clear written and verbal communication skills.
Willingness and ability to travel to customer sites as required.
Commitment to following workplace health, safety, environmental, and quality requirements.

Desired Qualifications

A degree or equivalent technical education in engineering, instrumentation, electrical engineering, electronic engineering, communications, environmental engineering, or a related field.
Experience servicing process measurement or industrial instrumentation equipment.
Experience with commissioning, start-up, preventive maintenance, troubleshooting, and repair at refinery, petrochemical, chemical, power, or other industrial facilities.
Familiarity with plant maintenance, repair, and operations processes and spare-parts support.
Experience preparing technical service reports, repair recommendations, or service quotations.
Working-level English communication skills for reviewing technical documents and collaborating with regional or global colleagues.
A customer-focused approach and the ability to build productive working relationships across different functions.
Preference will be given to those with electrical, electronic, or communications-related qualifications (전기, 전자, 통신 관련 자격증 우대).

Benefits

Emerson prioritizes a workplace where every employee is valued, respected, and empowered to grow.
We foster innovation, collaboration, and diverse perspectives.
Commitment to ongoing career development and an inclusive culture.
Mentorship, training, or leadership opportunities.
Investment in employee success.

#Field Service#Engineer#Technical Service#Measurement#Instrumentation#Installation#Commissioning#Maintenance#Repair#Upgrades#Replacement#Technical Support#Customer Service#Reporting#Collaboration#Safety#Quality#Environmental Procedures#Travel

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

See all open jobs at Emerson Read more about Emerson Website