EU FBA Ops Specialist , EU FBA

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Unser Ziel ist es, das kundenorientierteste Unternehmen der Erde und der beste Arbeitgeber der Erde zu sein. Wir suchen einen hochqualifizierten Spezialisten zur Unterstützung der EU FBA-Geschäftsabläufe und zur Durchführung strategisch wichtiger Initiativen und Projekte. Der ideale Kandidat ist ein Problemlöser mit analytischem Denkvermögen, der detailorientiert und ergebnisorientiert ist und in einem schnelllebigen Umfeld mit minimaler Aufsicht erfolgreich sein kann.

Responsibilities

Investigating escalated tickets and track resolution within defined SLAs.
Conducting deep dives into Seller Metrics to identify intent/root-causes.
Identifying top reason codes/labels driving seller patterns and work with product, program, partner teams to address gaps/eliminate defects
Presenting insights to key stakeholders to implement improvement initiatives such as training, internal SOPs, updates to Escalation content.
Work with product/program/partner teams to resolve escalated contact resolution of a supervisory or sensitive nature.

Requirements

Speak, write, and read fluently in English
1+ years of Microsoft Office products and applications experience, or Bachelor's degree within last 12 months in Information Technology, Computer Science, Engineering or related fields
Experience that includes strong analytical skills, attention to detail, and effective communication abilities
Experience in root cause analysis and troubleshooting or problem solving

Desired Qualifications

Experience with data analysis and basic Excel skills
Experience writing technical documents, project plans and progress reports to leadership and to stakeholders

Benefits

Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Skills

Microsoft OfficeExcel

#Fulfillment & Operations Management

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