Estonian-Russian-English Customer Service Representative (M/F/D)

Logistics, Sales & Operations · Sales & Business Development · Customer Success

In short

Transcom is seeking an Estonian-Russian-English Customer Service Representative in Tallinn to join their mobility department. This on-site role requires fluency in Estonian, Russian, and English, with responsibilities including responding to customer queries via phone, email, and live chat. The position offers a permanent contract, sport compensation, and continuous development opportunities.

Responsibilities

Respond to customer queries related to food or ride-hailing services, payments, orders, quality of service in a timely and accurate way, via phone, email or live chat.
Work for one of the fastest-growing food delivery, mobility, car-sharing start-ups in Europe.
Contribute to the project's success, propose improvements, share knowledge and learn together with colleagues.
Work in a department that operates 24/7 with a rotating schedule including evening, weekend, and night shifts.

Requirements

Fluent Estonian language skills (at least C1 level/native).
Intermediate Russian and English language skills (at least B2 level).
Strong verbal and written communication and interpersonal skills, such as empathy and listening.
Ability to quickly absorb information, adapt and respond to change.
Positive attitude and willingness to provide brilliant customer experience.

Desired Qualifications

Natural desire to help others.
Enjoy solving problems, communicating with people, and using critical thinking in your daily work.

Benefits

Work from our office in Tallinn (Pärnu mnt 160).
A mandatory 3-week training at our office (Mon–Fri, 09:00–17:30).
Possibility to work full-time or part-time after the training period.
Permanent contract.
Sport compensation every month (€20).
International and inclusive environment.
Continuous development through internal learning platforms and external training.
Free taxi service within Tallinn city limits if your shift ends between 23:00 and 05:00.

Skills

EstonianRussianEnglishCustomer ServiceCommunicationProblem SolvingCritical ThinkingLive ChatPhone SupportEmail Support

#Customer Service#CSR#Estonian#Russian#English#Tallinn#Mobility#Food Delivery#Car Sharing

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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