Entry IT Supporter - Service Desk

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

Arla is seeking an Entry IT Supporter for their Service Desk in Gdańsk, Poland. This hybrid role involves providing 1st and 1.5-level IT support to users, remote troubleshooting using SCCM, and documenting issues in an ITSM tool. The ideal candidate is fluent in English and proficient with MS Office, with experience in Service Desk or Customer Support being a plus.

Responsibilities

Provide end-user support and remote troubleshooting.
Prioritize and manage multiple tickets simultaneously.
Act as an escalation point for urgent IT incidents.
Suggest process improvements based on recurring issues.
Record and escalate unresolved problems using ITSM tools.

Requirements

Fluency in English.
Proficiency in MS Office & Outlook.
Strong communication, analytical, and organizational skills.
Team player with the ability to prioritize and troubleshoot effectively.

Desired Qualifications

Experience in Service Desk or Customer Support is a plus.
Familiarity with ITIL, ServiceNow, KCS, or Microsoft O365 is an advantage.

Benefits

Work in an international environment with teams across different countries.
Scandinavian working style – flat structure, informal atmosphere & no formal dress code.
Flexible working hours with a hybrid work model.
Additional annual leave of up to 4 extra days, awarded over time.
Private medical care (LUX MED) and life insurance (Unum).
Cafeteria benefits system (gym card, vouchers, travel points, cinema tickets).
Employee Assistance Program (psychological, legal and financial support).
Wellbeing initiatives, including sports activities and communities.
Structured onboarding and access to expert led trainings.
Co-financing of education and certifications.
Employee referral bonus program.
Brand new modern office full of greenery and plants.
On site parking.
Spacious canteen with fresh breakfasts and lunches available daily.

Skills

MS OfficeOutlookServiceNowKCSMicrosoft O365SCCMITIL

#IT Support#Service Desk#1st level support#2nd level support#remote troubleshooting#MS Office#ITSM#English

About Arla

We are more than 23,000 colleagues across 39 countries and 7,624 dairy farmer-owners in Denmark, Sweden, United Kingdom, Germany, Belgium, Luxembourg, and the Netherlands. We aim to create the future of dairy, to bring healthy and sustainable dairy products to people across the world, and to lead the transition towards sustainable dairy farming and production. We work continuously on the farms, at the dairies, and in our administration to reduce our carbon footprint and environmental impact. We are committed to champion good food habits and inspire a healthy life. We collaborate with NGOs and…

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