The Job

Engineer (Support & Operations)

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

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In short

As an Engineer (Support & Operations) in Nagpur, you will be responsible for developing and delivering code, troubleshooting Windows and Unix servers, and managing tickets within defined SLAs. This role involves administering user accounts, handling access requests, and monitoring server performance metrics.

Responsibilities

  • Develop and deliver code for assigned work according to time, quality, and cost standards.
  • Adhere to knowledge base articles and standard operating procedures.
  • Perform initial troubleshooting for Windows and Unix servers.
  • Provide timely updates on ticket progress and resolution status.
  • Address common issues related to service alerts and cluster notifications.
  • Monitor GSD MS Teams channels and mailbox for incoming tickets and customer queries.
  • Respond to incidents and service requests within defined SLAs.
  • Escalate unresolved issues to next-level support teams as required.
  • Process server and shared drive access requests promptly.
  • Manage user and proxy account creation, modification, and deletion in Windows and Unix environments.
  • Administer group memberships and permissions effectively.
  • Perform SSL certificate renewals and conduct basic validation checks.
  • Monitor server performance metrics (CPU, memory, disk utilization).
  • Track filesystem usage and ensure adequate free space availability.
  • Monitor scheduled backups and troubleshoot failures.
  • Communicate clearly and professionally with end-users.

Requirements

  • Windows server administration
  • Good communication skills
  • Basic understanding of server operations

Desired Qualifications

  • Experience with Unix server administration (implied by troubleshooting and account management)
  • Experience in developing and maintaining existing projects
  • Experience with new client requests and feature development
  • Experience with documentation work

Benefits

  • Supercharge your potential at HCLTech.
  • Find your career and spark at a company that puts people first.
  • Work for a global technology leader with a broad portfolio of services and products.
#Support#Operations#Windows#Unix#Server Administration
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Company

HCLTech

Job Posted

4 days ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Nagpur, India

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