Engineer- IP

Technology, Data & Digital · IT Infrastructure & Security · Network Administration · Cybersecurity

In short

This role is responsible for alarm analysis, operation-maintenance, troubleshooting, and change request implementation on IP nodes like routers, switches, firewalls, and security gateways. You will also handle trouble ticket analysis and resolution, ensuring timely service restoration and maintaining Service Level Agreements (SLA).

Responsibilities

Actively supervise ITSM Ticket queues to maintain MTTR.
Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action.
Serve as the first point of contact for support of any alarm/event/KPI related issues.
Collaborate closely with the Field Team for all field activities (Hardware failures, Node unreachable etc.).
Ensure timely restoration of Services to maintain MTTR and high Service availability.
Proactively detect possible failures to ensure incident restoration/avoidance.
Perform node health checks and backups and troubleshoot identified deviations.
Share details for MIR & CSR to respective teams.
Handle 3PP/OEM, Problem Management, Data Analytics, and Customer Governance.

Requirements

Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing.
Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
Knowledge of IP Security protocols- IPSEC, GRE, VPN, CGNat.
Familiarity with CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN.
Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).
Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable.
Good Communication & trouble-shooting skills.
3-7 years of relevant experience in IP Domain.

Desired Qualifications

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Skills

OSPFISISBGPBGP-LUMPLSInter-ASLDPRSVPTEL2VPNL3VPNBFDSegment RoutingVLANSTPRSTPMSTPVRRPHSRPIPSECGREVPNCGNatCISCOSpine-leaf ArchitectureBorder-Leaf ArchitectureVXLAN2G3G4G5GEricsson

#IP Networking#Routers#Switches#Firewalls#Load Balancers#Security Gateways#Trouble Ticket Analysis#Fault Management#MTTR#Root Cause Analysis#Service Level Agreement (SLA)#Network Understanding#CISCO#Ericsson#Telecom

About Ericsson

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Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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