The Job

Employee Relations Manager

Logistics, Sales & Operations · HR & Admin · HR Operations

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In short

Microsoft seeks an Employee Relations Manager to advise employees and managers on complex workplace situations, conduct investigations, and ensure policies and culture are upheld. This remote role involves partnering with HR, Legal, and business teams to provide sound judgment, empathy, and investigative expertise, fostering a respectful and inclusive work environment.

Responsibilities

  • Lead and support employee relations reviews and investigations involving workplace concerns, policy matters, and sensitive situations.
  • Gather and evaluate information through conversations, fact-finding, and stakeholder partnership to support fair outcomes.
  • Provide recommendations balancing employee experience, business needs, organizational values, and applicable policies.
  • Maintain accurate, timely, and confidential documentation throughout the employee relations process.
  • Use case management tools and data to track progress, identify trends, and ensure effective resolution of workplace concerns.
  • Collaborate with Human Resources, Legal, Workplace Investigations, Global Security Investigations, and other partners.
  • Identify emerging themes and patterns in employee relations matters and share insights to strengthen manager capability and improve employee experiences.
  • Evaluate and recommend appropriate actions, resolutions, and next steps aligned with Microsoft policies, culture, and legal requirements.
  • Contribute ideas that improve processes, tools, and ways of working for team efficiency.
  • Build trusted partnerships across the organization to support a respectful, inclusive, and positive work environment.
  • Coach and support employees and managers through employee relations processes.
  • Provide consultation on workplace concerns, conflict resolution, performance, leave and accommodation, and other employee experience topics.
  • Partner with leaders to solve complex people challenges and support inclusive decision-making.
  • Serve as a trusted Employee Relations subject matter expert.
  • Leverage employee relations insights and trends to influence policies, programs, and approaches.
  • Facilitate productive conversations to navigate conflict, strengthen relationships, and build trust.
  • Use active listening, curiosity, and problem-solving skills to understand concerns and identify solutions.
  • Help employees and managers access necessary resources, tools, and support.
  • Foster an environment where diverse perspectives are valued, communication is respectful, and people feel heard and supported.
  • Create positive employee experiences during challenging moments.
  • Strengthen manager effectiveness through coaching and guidance.
  • Promote fair, consistent, and inclusive workplace practices.
  • Build trust across employees, leaders, and HR stakeholders.
  • Help shape a culture where everyone can contribute, grow, and do their best work.
  • Contribute to a positive, collaborative, and inclusive team environment.
  • Demonstrate a commitment to continuous learning, growth, and innovation.
  • Embody Microsoft's culture and values in interactions, decision-making, and daily work.

Requirements

  • Bachelor's Degree in Business, Labor Relations, Human Resources, or related field AND 5+ years experience in human resources operations, labor relations OR related field OR Master's Degree in Business, Labor Relations, Human Resources, Law, or related field AND 3+ years experience in human resources operations, labor relations OR related field OR equivalent experience
  • 1+ year(s) experience handling internal employee investigations and managing employee conflict.

Desired Qualifications

  • 5+ years experience in HR, mediation, investigation, or ER-related roles OR Juris Doctorate or Master's Degree in Industrial-Organizational Psychology, Human Resources (HR), Business Administration, Organizational Leadership, Industrial Relations, Law, or related field AND 3+ years experience in HR, mediation, investigation, or employee relations (ER)-related roles OR equivalent experience.
  • 6+ years experience in HR, mediation, investigation, or employee relations (ER)-related roles OR equivalent experience.
  • Society for Human Resource Management Certified Professional (SHRM-CP) or Human Resource Certification Institute (HRCI) Professional in Human Resources (PHR) certification or equivalent.

Benefits

  • Certain roles may be eligible for benefits and other compensation.
#Employee Relations#Human Resources#Investigations#Coaching#Consulting
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Company

Microsoft

Job Posted

1 day ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Senior

Locations

United States

Qualification

Bachelor, Master

Applicants

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