eCommerce Marketing Manager
Marketing, Media & Creative · Marketing & Advertising · Marketing Strategy · Digital Marketing
In short
Microsoft is looking for an eCommerce Marketing Manager to lead global strategy and planning for their eCommerce Devices business, including Surface and Gaming Hardware. This role focuses on modernizing processes, improving profitable growth, and leveraging AI for better decision-making and operational efficiency across worldwide teams.
Responsibilities
- Shape and execute the eCommerce Devices transformation roadmap across process, systems, people, governance, and AI-enabled workflows.
- Simplify operating rhythms, clarify decision rights, reduce manual work, and establish scalable planning standards.
- Own the integrated product sales planning framework for Surface Consumer, Surface Commercial, and Gaming Hardware.
- Integrate supply, demand, channel, assortment, lifecycle, and pricing inputs into a coherent worldwide eCommerce Devices sales plan.
- Improve Plan of Record accuracy by surfacing assumptions, gaps, risks, and opportunities early.
- Lead unit-economics and gross-margin planning across device categories, markets, channels, and customer segments.
- Evaluate pricing, mix, cost, inventory, promotions, attach, and investment trade-offs to improve profitable growth.
- Build scenarios, financial guardrails, and performance insights that identify risks, upside, and corrective actions early.
- Build product understanding and excitement across eCommerce teams through clear narratives, launch readiness, and field enablement.
- Develop long-range strategies and priorities for the worldwide eCommerce Devices business, grounded in customer, competitive, market, and financial insights.
- Establish a common performance narrative and translate complex data into clear executive recommendations, decisions, and trade-offs.
- Apply AI and automation to scenario modeling, insight generation, exception management, and recurring planning workflows.
- Embody our Culture & Values.
Requirements
- Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 3+ years experience in retail, customer service, ecommerce, data science, research, marketing or business-related roles OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 4+ years experience in retail, customer service, ecommerce, data science, research, marketing or business-related roles OR equivalent experience.
- 8+ years of experience in strategy, business planning, category management, finance, operations, or transformation roles.
- Demonstrated experience connecting strategy to execution in a complex, global, cross-functional organization.
- Strong commercial and analytical capability, including forecasting, scenario modeling, pricing, unit economics, and gross-margin management.
- Proven ability to influence senior stakeholders, resolve ambiguity, and drive decisions without direct authority.
- Experience using AI, automation, and modern data tools to improve planning quality, speed, and scalability.
Desired Qualifications
- Devices, hardware, consumer technology, channel, or supply-and-demand planning experience preferred.
Benefits
- Certain roles may be eligible for benefits and other compensation.
Skills
ECommerceAIData AnalysisForecastingPricingMarket ResearchBusiness PlanningMarketing StrategySupply ChainDemand PlanningFinancial Analysis
#eCommerce#Marketing#Strategy#Transformation#AI#Growth#Profitability#Planning#Retail#Technology#Devices
About Microsoft
Empowering every person and organization on the planet to achieve more
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…
Company
MicrosoftJob Posted
2 weeks ago
Employment Type
Full Time
Work mode
Hybrid
Salary
US$106,400–203,600 / year
Experience Level
Senior
Locations
United States
Qualification
Master, Bachelor
Applicants
Be an early applicant
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