Director CSO East Europe
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Management · Customer Success
In short
The Director Customer Service Operations East Europe leads customer service operations in the designated area, ensuring high-quality service delivery including installations, maintenance, and issue resolution. This role focuses on optimizing service performance, cross-functional collaboration, and managing a large, complex geography within the CSO EMEA leadership team.
Responsibilities
- Responsible for the delivery of services at customer site including, installations, maintenance, and issue resolutions.
- Support capability building, talent development, and succession planning within the function to secure the capacity and capability to meet customer needs.
- Lead employee engagement activities with the Field Force, working on behalf of Tetra Pak and Services mission, strategy and leadership behaviors.
- Develop the Service Delivery team into a world class service organization through applying IR, PSM, Six Steps and other relevant processes. Drive productivity through optimal utilization rates, efficiency and Flex Zone development.
- Participate on the market area MLT and CSO Leadership team, IR team, relevant KA teams, and country committees as required. Contribute to profitable sales growth through identification of service opportunities and service delivery improvements in collaboration with Market Operations.
- Ensure all local OHS regulations, company policies and procedures are adhered to. Participate in local OHS steering team lead by local OHS officer, to support the operational implementation of the OHS system across in the Field Force.
- Secure adoption of digitalization and apps in own area and the transformation of CSO in the respective geography.
Requirements
- Degree in Engineering or Business Administration. Master’s degree is a plus.
- Minimum 5 years’ experience of Operations Management leading large multicultural regional teams, across boundaries is preferred.
- Solid experience from customer service, service operations, or another relevant operational leadership environment.
- Strong people leadership skills and experience leading through others.
- Able to balance day-to-day delivery with longer-term improvement and strategic direction.
- Work effectively across functions and know how to build trust and momentum in a matrix environment.
- Use data and operational insight to guide decisions and improve performance.
- Communicate clearly, set direction, and create follow-through.
- Comfortable navigating complexity, change, and stakeholder expectations.
- Strong productivity, collaboration and continuous improvement focus.
- Organization agility, transformation and decision-making skills.
- Leadership behaviours, advanced communication skills and stakeholder management.
Benefits
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
- A culture that pioneers a spirit of innovation where our industry experts drive visible results.
- An equal opportunity employment experience that values diversity and inclusion.
- Market competitive compensation and benefits with flexible working arrangements.
#customer service#operations management#east europe
About Tetra Pak
We’re here to make food safe and available. It’s why we provide advanced food production systems, from product creation and recipe testing to processing, filling, packaging, logistics, services and beyond. We support almost every food and beverage category with tailored solutions for category-specific needs. In collaboration with our customers and suppliers, driven by more than 24,000 dedicated employees worldwide, we protect food sustainably every day for hundreds of millions of people in more than 160 countries. Because we’re here to fulfil a purpose: We commit to making food safe and…
Company
Tetra PakJob Posted
4 days ago
Expires
in 4 days
Employment Type
Full Time
Work mode
On Site
Experience Level
Director
Locations
Belgrade, Serbia
Budaörs, Hungary
Tomaszkowo, Poland
Warszawa, Poland
Qualification
Bachelor, Master
Applicants
Be an early applicant
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