The Job

Digital Business Analyst (eCommerce & CRM)

Technology, Data & Digital · Product & Design · Business Analysis · Product Management

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In short

Emerson is looking for a Digital Business Analyst with expertise in eCommerce and CRM platforms to enhance digital customer experiences. The role involves translating business needs into actionable solutions, coordinating testing, and collaborating with cross-functional teams to ensure platform stability and continuous improvement.

Responsibilities

  • Gather, analyze and translate business requirements into clear, actionable solutions.
  • Identify recurring issues, experience gaps, and optimization opportunities.
  • Coordinate and execute functional testing, user acceptance testing (UAT), and release validation.
  • Develop recommendations for product enhancements, technical improvements, and process optimizations.
  • Partner closely with the Product Owner and Technical Architect to evaluate solution options.
  • Document business processes, customer journeys, functional requirements, user stories, and acceptance criteria.
  • Ensure platform stability, consistency, and readiness across multiple markets and regions.
  • Support the rollout and scaling of new features in alignment with product priorities.
  • Collaborate with cross-functional teams, including Digital Customer Experience, IT, CRM, ERP and Analytics, to ensure successful delivery.

Requirements

  • 3 to 7 years of experience in Business Analysis, including requirements gathering, process mapping, and stakeholder collaboration.
  • Experience working with CRM or eCommerce platforms (such as Salesforce or similar systems).
  • Understanding of digital customer journeys across eCommerce and CRM environments.
  • Experience with testing processes, including user acceptance testing and release validation.
  • Ability to translate business needs, customer feedback, and data into actionable improvements.
  • Strong analytical, organizational, and collaboration skills.
  • Ability to work effectively in a fast-paced, cross-functional environment.

Desired Qualifications

  • Experience working in Agile environments (such as SAFe) and a solid understanding of the Agile software development lifecycle (SDLC).
  • Experience with middleware or system integrations.
  • Familiarity with global or multi-region digital platforms.
  • Experience with data visualization tools such as Power BI or Tableau.

Benefits

  • Support for continuous career development and growing an inclusive culture.
  • Mentorship, training, or leadership opportunities.
  • Opportunity to make a lasting impact.
  • Being part of a diverse and multicultural team.
  • Innovation and collaboration focus.
#eCommerce#CRM#Business Analysis#Digital Customer Experience#Product Management
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Company

Emerson

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Cluj-Napoca, Romania

Applicants

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