The Job

Data Centre Operation Technician

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · IT Support · Systems Engineering

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In short

AWS Infrastructure Services is seeking a Data Centre Operation Technician in India to maintain and operate large-scale cloud computing infrastructure. Responsibilities include hardware break-fix, network troubleshooting, server rack installation, and responding to operational incidents within a 24x7 shift rotation.

Responsibilities

  • Maintain and upkeep data center infrastructure as part of the Operations team.
  • Perform server rack installation, hardware break-fix on various components, and troubleshoot network issues.
  • Respond to emergent situations affecting operational stability.
  • Act as the primary contact point for internal customers and external service partners.
  • Meet SLAs against assigned trouble tickets and perform first-line hardware troubleshooting.
  • Participate in on-call duties, scheduled maintenance, and change management activities.
  • Contribute to team meetings for metric analysis and goal achievement.
  • Contribute to documentation through root cause analysis and process improvement initiatives.
  • Assist in training less experienced team members (for more experienced technicians).
  • Work in a physical role involving lifting equipment up to 18kg and working in various spaces.
  • Cover 24x7 shift rotation.

Requirements

  • 2+ years of computer hardware troubleshooting and repair experience
  • 1+ years of computer networking experience
  • High school or equivalent diploma
  • Experience dealing effectively with customers during problem resolution
  • Ability to operate efficiently under pressure

Benefits

  • Inclusive culture that welcomes bold ideas and empowers ownership.
  • Opportunity to work on cutting-edge data centers and cloud technology.
  • Work with a diverse team of engineers, specialists, and experts.
  • Collaborate across AWS to deliver high standards for safety and security.
  • Focus on work-life harmony and flexibility.
  • Mentorship and career-advancing resources for professional development.
  • Support for disability accommodations during the application and hiring process.
#Data Center Operations#AWS Infrastructure Services#Cloud Computing#Hardware#Networking#IT Support
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Company

Amazon

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Mumbai, India

Qualification

Diploma

Applicants

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