Data Center Technician

Technology, Data & Digital

In short

As a Microsoft Data Center Technician (DCT), you will be responsible for staging, setting up, and performing hardware deployments, as well as troubleshooting and diagnostics. This role involves hardware decommissions and requires following standard operating procedures, contributing to a positive team environment, and demonstrating accountability for service quality.

Responsibilities

Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
Assists and provides guidance to other technicians to complete challenging or complex tasks.
Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
Embodies our culture and values.

Requirements

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND experience supporting IT equipment or related technology.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Desired Qualifications

Experience supporting IT equipment or related technology.
Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

Benefits

Career Rotation Programs
Diversity & Inclusion training and events
Professional certifications

Skills

Computer HardwareTroubleshootingDiagnosticsCabling

#Data Center#Technician#Hardware#Deployment#Troubleshooting#Diagnostics#Decommissioning#IT#Cloud Operations#CO+I#Microsoft Azure#Servers#Sustainability

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