In short
Responsibilities
- Lead a team of technicians, providing expert guidance on hardware deployments, diagnostics, and decommissioning.
- Support technician performance, prioritizing tasks while monitoring KPIs and SLAs.
- Model leadership principles and provide training to technicians.
- Manage critical environment systems including controls, HVAC, and mechanical systems.
- Oversee equipment and systems maintenance, including planned, predictive, and corrective actions.
- Respond to and lead incident response teams for abnormal conditions, performing corrective repairs.
- Utilize CMMS to track assets, manage work orders, and generate reports.
- Ensure safety and security requirements are met, including JHAs and toolbox talks.
- Escort third-party contractors and ensure their work is performed safely and according to standards.
- Develop and review operational procedures (MOPs, SOPs, DMOPs).
- Troubleshoot complex equipment, systems, and subsystems independently.
- Monitor site status, analyze trends, and identify potential issues using telemetry and control systems.
- Manage spare parts inventory and coordinate replenishment.
Requirements
- High School Diploma, GED, or equivalent.
- 5+ years mission critical services work/applied learning experience (e.g., data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing).
- Ability to speak, write and understand fluent English.
- Ability to meet Microsoft, customer and/or government security screening requirements.
- Ability to pass the Microsoft Cloud Background Check.
Desired Qualifications
- 1+ year(s) experience in a specialized area (e.g., mechanical, electrical, controls).
- Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 7+ years mission-critical services experience.
- High School Diploma, GED, or equivalent AND 10+ years mission critical services experience.
- 1+ year(s) people management experience.
Benefits
- Career Rotation Programs.
- Diversity & Inclusion training and events.
- Professional certifications.
- Opportunity for career growth.
Skills
About Microsoft
Empowering every person and organization on the planet to achieve more
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…
Company
MicrosoftJob Posted
4 days ago
Employment Type
Full Time
Work mode
On Site
Experience Level
Senior
Locations
United States
Qualification
Applicants
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