Customer Support Officer - AIF
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Support
In short
Customer Support Officer vacancy at Atlas Copco in Pune, India. Responsibilities include order booking, execution, master data creation, business analysis, reporting, and NPS follow-up. Requires 1-5 years of experience, graduate degree, and advanced Excel skills. SAP knowledge is a plus.
Responsibilities
- Book sales orders in SAP Act! and communicate acknowledgements.
- Follow up with product companies for timely delivery and communicate status to sales/customers.
- Prepare standard documentation for order execution and invoicing.
- Coordinate with logistics and credit control teams for dispatch and tax-related documents.
- Conduct first-level payment follow-up with customers.
- Support material and customer master data creation in SAP Act!
- Assist with price revisions and customer master data creation.
- Prepare and coordinate Bank Guarantees.
- Extract and share reports on bookings, target achievement, and receivables.
- Ensure rollout of NPS and follow up on customer feedback.
- Receive and share customer concerns with relevant departments for resolution.
Requirements
- Minimum 1 to 5 years of relevant experience.
- Good knowledge of commercial terms.
- Graduate from any stream; Masters preferred.
- Excellent interpersonal skills and ability to be a team player.
- Excellent communication and coordination skills.
- Ability to plan and organize effectively and set priorities.
- Advanced knowledge of Excel is a must.
- Proficiency in MS Office (including presentations).
- SAP knowledge is an added advantage.
Desired Qualifications
- Masters degree preferred.
- SAP knowledge.
Benefits
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
#Customer Support#SAP#Order Booking#Order Execution#Master Data Creation#Business Analysis#Reporting#NPS
Company
Atlas Copco
Job Posted
2 days ago
Expires
in 6 days
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Pune, India
Applicants
Be an early applicant