Customer Support Manager

Manufacturing & Production · Production & Assembly · Production Management

In short

This role manages the EDX Customer Support Centre in Shanghai, focusing on achieving sales targets for Service and Parts, managing customer relations, and developing the team's skills. It requires a Bachelor's degree in a related field and over 3 years of experience in service sales, preferably within the Energy industry.

Responsibilities

Achieve annual targets for Service and Parts Sales.
Drive transaction flow from enquiry to order by providing quotes and follow-ups.
Prepare standard contracts and sales orders to support external sales teams.
Help find and obtain potential business opportunities.
Overall responsibility for the EDX Customer Support Centre.
Evaluate delivery performance, logistics budget/cost of projects and suggest controls.
Respond for AR collection.
Coordinate with relevant functions between customers, departments, production, and suppliers.
Set up good customer relations and understand customer needs and feedback.
Develop the team's skills and competences, building a performance-oriented team.
Develop and maintain good knowledge of key processes and tools.
Analyze and develop competitive quotations with external sales to ensure orders.
Monitor the pricing of transactional business pre-set in the system.
Provide quarterly forecasts to achieve desired financial results.
General responsibility for EDX reports.
Perform ad hoc assignments as required.

Requirements

Bachelor’s degree or above in mechanical or chemical related majors
Over 3 years’ service sales experience
Proven experience in Energy industry and inorganic chemical spare parts/service sales
Inorganic chemical sales background is highly preferred
Experience in managing distributors
High integrity
Good business acumen
Willing to learn
Teamwork spirit
Good cross-function communication skills
Can accept travel rate up to 60%

Benefits

Opportunity to make a positive impact on colleagues, partners, customers, and society.
Pioneering solutions of the future and unlocking the full potential of precious resources.
Challenging conventional thinking to develop world-leading technologies.
Inspiring progress in vital areas including energy, food, water, and shipping.
Personal growth driven by an innovative, open spirit and a start-up culture.

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About Alfa Laval

Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success,…

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