The Job

Customer Success Account Manager

Logistics, Sales & Operations · Sales & Business Development · Customer Success

Join for updates

In short

As a Customer Success Account Manager at Microsoft, you will be the primary delivery lead for strategic enterprise customers, empowering them to achieve more with Microsoft's Digital Cloud platforms. This remote, full-time role requires managing customer relationships, orchestrating post-sales delivery, and driving value realization through technical expertise and business acumen.

Responsibilities

  • Support foundational relationships with key customer stakeholders and technical professionals for quality solution delivery.
  • Align objectives with the current Microsoft portfolio of work and link Customer Success Plans with account plan priorities.
  • Support delivery program planning, customer-facing program reviews, and prioritization of engagements.
  • Initiate conversations to connect customer objectives with the Microsoft portfolio, aligning technology and services with customer goals.
  • Serve as Consumption and Usage Manager, tracking adoption, identifying improvement areas, and driving usage.
  • Understand retention and churn to identify potential issues within the customer portfolio.

Requirements

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field.
  • 2+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
  • Demonstrated understanding of Microsoft Cloud solutions (Azure, Microsoft 365, Security, Data & AI) or equivalent cloud platforms (e.g., AWS, Google Cloud).
  • Demonstrated experience in project or program management, service delivery, and stakeholder engagement.
  • Executive communication and relationship management skills.
  • Experience working in or with large enterprise organizations across industries.

Desired Qualifications

  • Ability to influence and build trust across business and technical audiences.
  • Microsoft or equivalent certifications in relevant technologies (e.g., Azure, Microsoft 365, AWS).
  • Background in consulting or professional services delivery.
  • Experience operating in a matrixed, fast-paced, and global environment.

Benefits

  • Access to a different pay range for specific work locations (San Francisco Bay Area and New York City metropolitan area).
  • Potential eligibility for benefits and other compensation.
  • Opportunity to accelerate career growth.
  • Leverage delivery management capabilities.
  • Deepen cloud and industry expertise.
#Customer Success#Account Management#Cloud#IT Service Management#Digital Transformation
Microsoft Logo

Company

Microsoft

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Mid-Senior

Qualification

Bachelor

Applicants

Be an early applicant