Customer Success Account Manager
Logistics, Sales & Operations · Sales & Business Development · Customer Success
In short
Microsoft seeks a Customer Success Account Manager (CSAM) to empower strategic enterprise customers in achieving business value through Microsoft's Digital Cloud platforms. This hybrid role involves end-to-end post-sales delivery, support orchestration, and relationship management, with 25-50% travel expected.
Responsibilities
- Support foundational relationships with key customer stakeholders and technical professionals.
- Align objectives with the current Microsoft portfolio of work in the customer account.
- Develop bookable programs of work aligned with account plan priorities.
- Support the delivery of program planning and customer-facing program reviews.
- Prioritize engagements and engage with key technical stakeholders.
- Initiate conversations to connect customer objectives with Microsoft's portfolio.
- Serve as the Consumption and Usage Manager, tracking adoption and identifying areas for improvement.
- Identify potential retention issues within the customer portfolio.
Requirements
- Bachelor's Degree with 10+ years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management OR Master's Degree in a related field and 8+ years of relevant experience.
- Minimum 5+ years of relevant work experience within the customer’s industry.
- Proven track record leading complex technology programs with enterprise customers.
- Strong understanding of Microsoft Cloud solutions (Azure, M365, Security, Data & AI) or equivalent cloud platforms (e.g., AWS, Google Cloud).
- Demonstrated experience in project or program management, service delivery, and stakeholder engagement.
- Excellent executive communication and relationship management skills.
- Ability to influence and build trust across business and technical audiences.
Desired Qualifications
- Microsoft or equivalent certifications in relevant technologies (e.g., Azure, Microsoft 365, AWS).
- Experience working in or with large enterprise organizations across industries.
- Background in consulting or professional services delivery.
- Experience operating in a matrixed, fast-paced, and global environment.
Benefits
- Opportunity to accelerate career growth.
- Leverage delivery management capabilities.
- Deepen cloud and industry expertise.
- Flexible Work approach with a recommendation of at least two days per week in the office or at the customer site.
- Equal opportunity employer.
#Customer Success#Account Management#Cloud#IT Service Management#Enterprise Customers#Microsoft Products#Digital Cloud#Post Sales Delivery#Support Orchestration#Partner Ecosystem#Program Management#Consumption Management#Customer Relationship Management#Customer Strategy#Retention
Company
Microsoft
Job Posted
8 hours ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Senior
Qualification
Bachelor, Master
Applicants
Be an early applicant