Customer Services Assistant

Retail & Consumer Services · Customer Service · Customer Support

In short

Join our team as a Customer Services Assistant where you will handle customer complaints, manage returns, and assist with product assembly and spare parts. This part-time, permanent role in Southampton offers an hourly rate of £13.45 and requires computer literacy, teamwork, and a customer-first mindset.

Responsibilities

Resolve customer complaints using knowledge and problem-solving skills.
Handle returned products accurately and escalate product issues.
Support customers with product assembly difficulties and order spare parts.

Requirements

Adept at switching between tasks and valuing teamwork.
Ability to complete assignments without direct supervision.
Customer-first mindset, making customers feel valued and supported.
Computer literate and able to work with technology.
Confidence to maintain composure and patience with diverse customers and complex complaints.

Benefits

Hourly rate of £13.45
Part Time: 20 hours per week working 4 days out of 7.
Includes late evenings and 3 out of 4 weekends.
Flexibility to match life and business needs can be discussed.
15% IKEA discount.
Discount portal helping save £100s on high street retailers.
X4 Life Assurance.
Enhanced statutory pension contributions.
Interest free loans.

Skills

Customer ServiceProblem SolvingTeamworkComputer Literacy

#Customer Relations#Part Time#Permanent co-worker

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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