Customer Service Specialist - Italian Market

Retail & Consumer Services · Customer Service · Customer Support

In short

Transcom søger en italiensktalende kundesupportspecialist til Porto, Portugal, til at håndtere kundeordrer og yde support til det italienske marked. Stillingen indebærer mandag-fredag arbejde med mulighed for karriereudvikling.

Responsibilities

Manage and follow up on customer orders
Handle inbound customer contacts via different channels
Perform backoffice activities related to order processing and customer requests
Provide clear and accurate information to customers
Ensure a high level of customer satisfaction through professional and efficient support

Requirements

Fluency in Italian (spoken and written)
Good verbal and written communication skills
Customer-oriented mindset and problem-solving attitude
Good computer skills and confidence using digital tools
Ability to manage multiple tasks and prioritize effectively
Strong time management and organizational skills
Availability to work rotating shifts between 07:00 and 17:00

Benefits

International and inclusive environment
Continuous development through internal learning platforms
Endless growth opportunities
Fully paid training
Monday to Friday schedule - no weekends
Work schedule from 7AM to 5PM
Corporate benefits and discounts

Skills

ItalianCommunicationComputer skillsOrder managementTime managementOrganizational skills

#Customer Service#Italian Market#Inbound Support#Backoffice

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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