Customer Service Representative (CSR-Onsite)

Logistics, Sales & Operations · Sales & Business Development · Customer Success

In short

Transcom seeks a Customer Service Representative (CSR) for its Iloilo City site. This on-site role involves handling customer inquiries via phone, fax, or email to ensure high-quality service. Responsibilities include data entry and back-office tasks, with opportunities for growth and development.

Responsibilities

Offer full range of customer service to assigned clients via phone, fax, or mail/email.
Handle incoming and outgoing calls, including sales calls.
Provide accurate, polite, and competent customer service.
Perform data input to clients’ programs and other back office tasks precisely and without mistakes.
Be actively involved in problem-solving and propose improvements to processes.
Implement and respect TranscomWW standard practices.
Understand, meet, and exceed targets set by your TL for different clients/projects.
Complete self-training through the use of the Intranet.
Improve the quality of your work on a daily basis by learning and implementing new skills.

Requirements

Possess a positive attitude.
Have very good interpersonal skills (both written and oral).
Take ownership for quality, competence, and commitment.
Enjoy/thrive on autonomy within the franchise framework and be results focused.
Be highly motivated and prepared to work hard.
Have high personal energy and enjoy a lively environment.
Be highly flexible and welcome change/improvements.
Be open and receptive to constructive feedback from Team Leaders, TQM, and other CSR’s.
Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.
Help to keep motivation high by being supportive to your colleagues.
Take full responsibility and the required action for assigned tasks.
Meet or exceed all attendance minimums.
Adhere to all scheduled breaks and lunches.
Achieve zero justified complaints.
Have a clear understanding of quality expectations for the different clients and projects.

Benefits

Day 1 HMO
Meal & Transportation Allowance
Rice Subsidy
Clothing Allowance
24/7 Teleconsult
Free Psychologist Consultation
In-house & Online Pharmacy
Scholarship Program
Retirement Fund
Free Meal & Medicine (through Transcom’s Tap Card Rewards)
Loyalty Incentives
Accidental & Life Insurance
Free Shuttle Service

Skills

Customer ServiceData Entry

#Customer Service#Call Center

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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