Customer Service Representative
Logistics, Sales & Operations · Sales & Business Development · Customer Success · Sales Support · Office Administration
In short
As a Customer Service Representative in Charlotte, NC, you will be responsible for accurate and timely customer support, processing sales orders, RMAs, and invoices. This on-site role requires strong communication and organizational skills, proficiency in Microsoft Office, and ideally SAP experience, with 1-3 years of relevant experience and an Associate's Degree or equivalent.
Responsibilities
- Process sales orders for multiple accounts, ensuring correct pricing, materials, ship-to addresses and shipping requirements.
- Develop and maintain comprehensive knowledge of compressed air systems and associated components.
- Handle inbound and outbound customer calls professionally, providing status updates, pricing, lead times, product availability, shipping details, and problem resolution.
- Process credit and RMA requests.
- Run and review weekly Open Sales Order Reports, following up on aging orders and back-orders.
- Research and resolve discrepancies related to pricing, quantities, taxes, freight charges, or product availability.
- Coordinate with internal departments such as Finance, Shipping, Purchasing and Sales to resolve issues or provide updates.
- Perform additional duties as required.
Requirements
- 1-3 years of relevant work experience.
- Associates Degree in Business or equivalent work experience
- Must be an independent self-starter with a positive attitude.
- Must be customer-service oriented
- Excellent organizational, interpersonal, communication (verbal and written), analytical, and decision-making skills.
- Strong data entry skills.
- Proficient in Microsoft Office, including Word and Excel.
Desired Qualifications
- SAP experience preferred
Benefits
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
#Customer Service#Order Entry#Sales Support#Invoicing
Company
Atlas Copco Group
Job Posted
1 day ago
Expires
in 1 week
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Charlotte, United States
Qualification
Bachelor, Diploma
Applicants
Be an early applicant