The Job

Customer Service Representative

Logistics, Sales & Operations · Sales & Business Development · Sales Support

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In short

Emerson is seeking a Customer Service Representative in Debrecen, Hungary, for a hybrid, full-time role. Responsibilities include managing customer orders, handling inquiries via phone, email, and chat, and ensuring data integrity. The ideal candidate possesses a Bachelor's degree, strong English communication skills, and experience in customer operations or a related field.

Responsibilities

  • Manage customer orders, quotations, product returns, and account requests accurately.
  • Handle inbound and outbound customer interactions via phone, email, and chat.
  • Support customers throughout the sales opportunity lifecycle by fulfilling operational requests.
  • Partner with internal departments to ensure seamless execution of customer requirements.
  • Deliver differentiated customer support aligned with account and business priorities.
  • Maintain customer records and master data with integrity and compliance.
  • Provide order status updates, logistics coordination, and post-booking support.
  • Utilize business systems like Oracle, Salesforce (SFDC), and Outlook.
  • Drive escalations and contribute to continuous improvement initiatives.
  • Participate in revenue maximization efforts, especially during End-of-Quarter (EOQ) activities.
  • Demonstrate strong decision-making skills and cross-functional collaboration.
  • Maintain high levels of productivity, quality, and process compliance.
  • Share best practices and coach team members.

Requirements

  • Bachelor's degree or equivalent combination of education and relevant customer service experience.
  • Experience supporting customer service, customer operations, shared services, order management, or related functions.
  • Advanced English communication skills, both written and verbal.
  • Strong customer service mindset.
  • Ability to manage multiple priorities with accuracy and attention to detail.
  • Excellent problem-solving, decision-making, and organizational skills.
  • Proficiency with Microsoft Office applications and general business systems.
  • Ability to work independently while collaborating effectively across teams.
  • Strong ownership mentality with a proactive and solution-oriented approach.
  • Ability to learn new technologies and processes quickly.
  • Flexibility to support business demands, including occasional overtime.

Desired Qualifications

  • Additional language proficiency in German, French, or Italian is highly preferred.
  • 2+ years of experience in a Shared Services Center, Customer Operations, Order Management, or Customer Service environment.
  • Experience working with Oracle, Salesforce (SFDC), or similar enterprise systems.
  • Understanding of Knowledge-Centered Service (KCS) or other knowledge management methodologies.
  • Experience in account management and differentiated customer support strategies.
  • Familiarity with order-to-cash processes and supply chain-related customer support activities.
  • Experience identifying process improvement opportunities and driving operational efficiencies.

Benefits

  • Opportunities for professional development.
  • Inclusive culture where everyone can thrive.
  • Support in achieving personal and professional success.
  • Part of a global organization making a meaningful impact.
#Customer Service#Customer Operations#Order Management#Shared Services
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Company

Emerson

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Debrecen, Hungary

Qualification

Bachelor

Applicants

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