The Job

Customer Service Agent

Logistics, Sales & Operations · Sales & Business Development · Customer Support · Sales Support · Office Administration

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In short

Electrolux is seeking a Customer Service Agent for a 12-month fixed-term contract in Luton, UK, with hybrid working options. This role involves managing customer communications, processing orders, and resolving issues to ensure exceptional customer experiences.

Responsibilities

  • Manage inbound and outbound customer communications via phone, email, post, and other channels.
  • Support customers with pre-sales enquiries and product-related questions.
  • Process customer orders accurately and efficiently.
  • Resolve customer concerns and complaints with empathy, professionalism, and ownership.
  • Maintain accurate customer records within systems.
  • Collaborate with colleagues across the business to deliver excellent customer outcomes.
  • Contribute ideas and initiatives that continuously improve customer service experience.

Requirements

  • Previous experience in a customer service, customer support, or contact centre environment.
  • Excellent communication skills with the ability to build rapport quickly.
  • Strong attention to detail and organisational skills.
  • A professional and solution-oriented approach to customer interactions.
  • Confidence to engage with colleagues and stakeholders across the business.
  • A positive attitude, enthusiasm, and a strong team spirit.
  • Good Microsoft Office skills.
  • Fluency in English.

Desired Qualifications

  • Knowledge of SAP would be advantageous, but not essential.
  • 12-month fixed-term contract, with the potential for extension.

Benefits

  • Excellent learning and development opportunities.
  • Quarterly bonus scheme.
  • Competitive pension scheme with company contributions up to 8%.
  • 25 days annual leave plus bank holidays.
  • Enhanced company sick pay.
  • Healthcare Cash Plan including dental and optical cashback.
  • Life assurance (3x salary).
  • 50% employee discount and 40% friends & family discount on products.
  • Employee Assistance Programme with 24/7 support.
  • Premium Calm App subscription.
#Sales#Aftersales
Electrolux Group Logo

Company

Electrolux Group

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Associate

Locations

Luton, United Kingdom

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